They cause more harm than good

This is the worst heath insurance scheme I know. I requested for the inception of my cover to be moved to 1 May instead of 1 March due to anticipated financial difficulties at the time. I sent this request 20 February, 6 days before the debit order which was due 25 February. Dischem health refused to listen to my request and went ahead to debit my account. I requested a refund and they refused to refund me. They have ignored all my subsequent queries and left me in financial distress. All I get are auto replies and nothing further. So much for a health insurance that has caused me more harm than good. Such an irony!