MB
Martin B
1 reviews | Active since May 2017
07 Apr 2026, 14:23
DISCOVERY TWO POT WITHDRAWAL - ZERO CUSTOMER SERVICE
DISCOVERY TWO-POT WITHDRAWAL – ZERO CUSTOMER SERVICE I submitted my claim on 3 March 2026 and have still not received any feedback. The chatbot is completely useless, and every time I manage to get through to someone on the phone , I’m just transferred from one person to another with no resolution.
The system shows a pending date of 17 March 2026, yet there has been no communication or update since then.
This level of service is extremely frustrating and disappointing. I’m hoping that leaving this review will finally prompt someone to contact me and provide the assistance I’ve been waiting for.
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Replies (1)
Discovery Corporate & Employee Benefits's replyOfficial
07 Apr 2026, 14:57Hi Martin,
We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.
Thank you for taking our call a short while ago. As discussed, we have initiated an investigation, and feedback will be provided to you via email as soon as possible.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any further queries, please do not hesitate to contact us on number ***or email ***
Regards,
Discovery Corporate and Employee Benefits
We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.
Thank you for taking our call a short while ago. As discussed, we have initiated an investigation, and feedback will be provided to you via email as soon as possible.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any further queries, please do not hesitate to contact us on number ***or email ***
Regards,
Discovery Corporate and Employee Benefits
Best regards,
Discovery Corporate & Employee Benefits's reply07 Apr 2026, 14:57
Official
Hi Martin,
We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.
Thank you for taking our call a short while ago. As discussed, we have initiated an investigation, and feedback will be provided to you via email as soon as possible.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any further queries, please do not hesitate to contact us on number ***or email ***
Regards,
Discovery Corporate and Employee Benefits
We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.
Thank you for taking our call a short while ago. As discussed, we have initiated an investigation, and feedback will be provided to you via email as soon as possible.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any further queries, please do not hesitate to contact us on number ***or email ***
Regards,
Discovery Corporate and Employee Benefits
Best regards,