Unhappy

I'm soo disappointed in you guys I lodged a complain I think it was around May and I started with the process 3 weeks back they asked me to send all the the documents which I did now I got an Email to say they can't refund me the money for 2019,2020 and 2021 because I wasn't studying ..I had to drop out and start taking leaderships because my mom couldn't afford anymore so now that I had to make plans for me to survive I can't get a refund?your service is really poor honestly you really don't know how to sympathize with US as customers why did they deduct the money from my father's Provident fund and telling us that my mom should distribute certain percentages so that they can pay for us.so I want a refund from those years because clearly you failed me all the things that are being mentioned clearly don't even make sense because when someone is still in sorrow,healing from the pain of losing a loved one you good to convince that person and make empty promises...I want a statement that shows how much money was deducted from my Dad's money because it's clearly useful....and to see that you guys aren't ethical there's no proper contact to call a relevant person..what is there to decide first if I will get a refund or not so I must go to school because you don't want to refund? Now I had to look for a job because my family doesn't have any income I'm the only one who is providing the family..all I'm asking it's a refund..if you don't refund what do you guys want to do with the money?I sent the statements and now this?? Please management intervene?you are the one s who are making such drastic decisions don't make us suffer because I don't think if something happens to you guys obviously everything will go smooth for your kids but us as customers wr suffering