11 days still waiting for tracking details.

I ordered something on the 1 of April 2025 and also paid from Capitec to Capitec. I still have not received a tracking number. I have sent several emails, whatsapps and left a comment on Facebook. After the comment they send me a DM yesterday saying the tracking number will be sent today. And still nothing. I am very dissatisfied and disappointed. I don't know how they even do business. Don't know what to do anymore.