DW
DK Wireless
Unclaimed Business
DW
DK Wireless
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Michelle T
1 reviews | Active since Jan 2020
8 Apr 2024, 07:52
Worst Client Care EVER!!!!!!
After installing an additional router for my office conversion. It didn't work. The house was fine. I phoned. X4. Spoke with 3 people. The answer from this specific consultant: "That's what you ordered." Excuse me. A non working router? I ask if they couldn't assist with a solution . Got arrogance back. Fine they will send someone out. Now they charge me additional call out. When I spoke too the same boy, he was rude, arrogant and unprofessional. I told him maybe it was something wrong with the infrastructure. I GOT A MOUTH FULL......why didn't I phone them and tell them. *I don't no I guess, I don't work with wireless, I'm not the professional,. Wasn't it THEIR responsibility to check and inform ME of the problem???? I don't even know if it was that. I tried to be helpful. Nope. He wouldn't even give me a chance to talk. The WORST experience with client care I have EVER had. Arrogant, rude, and not helpful!!!!
Helpful (0)
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Michelle T
1 reviews | Active since Jan 2020
8 Apr 2024, 07:52
Worst Client Care EVER!!!!!!
After installing an additional router for my office conversion. It didn't work. The house was fine. I phoned. X4. Spoke with 3 people. The answer from this specific consultant: "That's what you ordered." Excuse me. A non working router? I ask if they couldn't assist with a solution . Got arrogance back. Fine they will send someone out. Now they charge me additional call out. When I spoke too the same boy, he was rude, arrogant and unprofessional. I told him maybe it was something wrong with the infrastructure. I GOT A MOUTH FULL......why didn't I phone them and tell them. *I don't no I guess, I don't work with wireless, I'm not the professional,. Wasn't it THEIR responsibility to check and inform ME of the problem???? I don't even know if it was that. I tried to be helpful. Nope. He wouldn't even give me a chance to talk. The WORST experience with client care I have EVER had. Arrogant, rude, and not helpful!!!!
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Alta D
1 reviews | Active since Jan 2020
2 May 2023, 09:44
DK Wireless 022 001 0000
After various calls, filling in contracts, harassing my tenant for info, and three weeks later, no internet connection which is only a online call for connection as explained to me. Taking forever to get through. This is the worst customer service I experienced in a long time.
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Alta D
1 reviews | Active since Jan 2020
2 May 2023, 09:44
DK Wireless 022 001 0000
After various calls, filling in contracts, harassing my tenant for info, and three weeks later, no internet connection which is only a online call for connection as explained to me. Taking forever to get through. This is the worst customer service I experienced in a long time.
0
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Dirk B
1 reviews | Active since Jan 2020
22 Dec 2020, 10:34
DK Wireless - Excellent Service
I have been using their service for the past 5 years and in that time I have only received excellent service from them. Their prices are also very reasonable. If you are in their coverage area and looking for a Wifi ISP then I would strongly recommend DK Wireless
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Dirk B
1 reviews | Active since Jan 2020
22 Dec 2020, 10:34
DK Wireless - Excellent Service
I have been using their service for the past 5 years and in that time I have only received excellent service from them. Their prices are also very reasonable. If you are in their coverage area and looking for a Wifi ISP then I would strongly recommend DK Wireless
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