NS
Natasja S
Active since Oct 2011
34
Reviews
0
Industries
Reviews
34 reviews29 months ago
Capitec - did not know a bank could be so pathetic!
I moved to a small place in the West Coast called Saldanha. And although it might be a small town, it’s thriving economic hub Yet, there is NOT A SINGLE PLACE, where I can deposit cash for a Capitec card holder. Not the Spar, not the Shoprite, NOT A SINGLE ATM. WHAT A PATHETIC BANK!!!!!
71 replies
30 months ago
Best service!
The best service I have ever had from an IT/service provider! Keep up the good work.
0 replies
34 months ago
Liberty Life: telling outright lies!
My life insurance policy lapsed (no calls or emails from Liberty before-hand to alert me to the problem), I went through entire mind numbing procedure to get it reinstated, was told after 3 months that it cannot be reinstated, and my new policy would cost what my lapsed policy cost, plus 50% mortality (I have it in writing, from a Liberty Life employee, on official Liberty Life stationery.) That I’m okay with, but was then told to fill in a second set of documentation, just to be told that the email I was sent is a lie, and that the same cover will now be in excess of R100 MORE than what I was told it would be. To make matters worse, the Liberty Life consultant now trying to get my business has admitted defeat as HE does not even have access to speaking to executive management to rectify this error. Am I missing something here? Not even someone EMPLOYED BY LIBERTY HAS ACCESS TO HIGHER MANAGEMENT TO PROBLEM-SOLVE THIS?? After having been a Liberty customer for approx. 13 years, I thought the service level would be a tad better than this.
60 replies
34 months ago
Liberty Life: don’t put your (life’s) money in their hands!
Did not receive statements from Liberty Life, so continued to make payments on my life policy according to my own spreadsheet talley. Received a mail in May saying my policy has been cancelled due to short payment. Yet all my eft’s were gladly accepted and no one bothered to call to say thank you for your payment, but you paid short. In May month I started the reinstatement process. After how many forms, doctors who have been inconvenienced, medical tests, etc etc, I simply get a mail 2 days ago stating that I have been advised by the underwriter to take out a new policy as they cannot reinstate the old one at the same premium. No quoting of a new premium so that I can make an informed decision, no further communications. Just a message that I interpret as thanks for being a loyal client for 12 years, but at the premium you were paying, we don’t need you anymore, we’re better off without you. No advice on what’s going to happen with the money I paid in as told before the reinstatement process could happen. Just a mail saying, sorry, contact our call center. I have been subjected to poor service before, but is surely corporate theft and nonchalance at its very worst!
53 replies
36 months ago
Exceptionally disappointing (and *****ulent) service
Bought and paid for a battery charger; when I paid delivery showed 10 May, and I confirmed payment as I have a battery I urgently need charged. Then I get a mail later stating delivery only 17th of May. I definitely will not be ordering anything except for basic, non urgent items from Takealot again, and ONLY if I absolutely cannot find it elsewhere.
0 replies
36 months ago
Service failures and unfair withholding of deposit
I moved into a home which I rented and told the agent Lorraine when I moved in I wasn’t happy with the uncleanliness of the house. I also asked for a credit (in writing) for having to have employed someone to clean the house properly after I had moved in. Moving out day I paid someone to clean the house, but Proprent decided to still bill me with a R1500 fee referred to as “DOMESTIC” and deducted it from my deposit. When I phoned the bookkeeper/accounts person Annemarie to query it, I was told that she only bills what the agent tells her to bill and I have to sort it out with the agent. So my first service failure issue is, why must I, the client, sort out their internal issues? The agent and accounts person works for the same company. Surely they should communicate with each other and come back yo me with an answer. Second service failure is that I did indeed contact the agent - TWICE - whose modus operandi seems to ignore tenants (or get aggressive!) when a problem arises. As none if my queries have been responded to, I can only assume that billing for unknown services and then deducting it from the refundable deposit is Proprent’s way of procuring extra in a not-so-honest way.
0 replies
41 months ago
Exceptional service!
I ordered a personalised bracelet from Purple Carrot over the weekend, and I know I left it a bit late because it’s for my sister who’s in the UK and her husband is flying back there today. They put a rush on it and TCG delivered overnight, I received it 9:15am this morning, with one hour to spare before he was due to fly back. And it is the most gorgeous gift I have ever had made!! Thank you The Courier Guy xx (And the driver was SUPER FRIENDLY!)
0 replies
41 months ago
Exceptional service - thank you!
I ordered a personalised bracelet from them over the weekend, and I know I left it a bit late because it’s for my sister who’s in the UK and her husband if flying back there today. They put a rush on it and I received it with one hour to spare before he was due to fly back. And it is the most gorgeous gift I have ever had made!! Thank you all at Purple Carrot xx
0 replies
65 months ago
A Vodacom HELL
Dear Vodacom, In the light of absence of service (since 5 Oct 2020) and nauseating pathetically customer care, please accept this post as my official notice to sever my dealings and close my account/s (all and any) with Vodacom, backdating my notice to 5 November 2020 when the initial service failure occurred. Kindly ensure that my ENTIRE ACCOUNT is credited (in lieu of damages for business I have lost) and send me a zero balance statement (I would have added “at your earliest convenience”, but to you, Vodacom, having clients is in no shape or form convenient.) Here is a run-down of events: •I requested the relocation of my fibre on 4 Oct and got a ref no the same say. •On 6 Oct I followed up and then got told I had to complete a form •I returned the form on the 7th of Oct •Every second day I phoned to follow up on when the fibre will be connected On the 16th NOV: STILL NO CONNECTION. I then got asked the Mac and serial numbers, and MIRACULOUSLY I got connected WITHOUT A TECHNICIAN COMING OUT!!! I got told I would be sent a ref no for a credit for Oct fibre billing (inv VB/J885019) due to service failure on Vodacom’s part, but received NOTHING!!! Since then I have not received a single number from anyone, nor the credit!!! I have begged and I have pleaded, but no-one seems to be either interested, or intelligent enough to sort this. I have paid for the service I have received (mobile) BUT ALL MY SERVICES HAVE BEEN SUSPENDED. I am a single mom, working from home, WITH NO WAY TO CONTACT ANYONE, AND NO WAY TO RUN MY BUSINESS. Neither your billing centre, call centre or supervisors have ANY INTEREST IN SORTING THIS OUT. They do not even bother to phone me back!!! (Was told that both Grant and Thomas would phone me last week, but NOTHING). I cannot operate like this. I’m going to move my fibre to Vox and get a prepaid sim from MTN. NO OPERATION CAN RUN WITHOUT AN INTELLIGENT HUMAN BEING IN CHARGE OF IT. It’s sad that one of the last ties I’ve had to my deceased husband was my phone number. But I cannot honour a dead man by supporting a corrupt, fraud driven corporation with no moral scruples or ethics. I have also sent this notification via DM, and quoted my account and ID number. So-long Vodacom, it has been NOTHING BUT HELL. PS: Do not even THINK ABOUT COMMUNICATING BACK, you had MORE THAN A MONTH TO DO SO. Just clear my account, and I could possibly move on from the absolute HELL you have put me through!!
112 replies
65 months ago
Corporate Theft by Clientele
Never EVER buy ANY CLIENTELE product!! Biggest fraudsters I was unlucky enough to pay good money to to help me when I needed it. I have never read a single positive review about Clientele on the likes if hellopeter either. DON’t WASTE YOUR MONEY ON THEIR FRAUDULENT PRODUCTS!!!! They costs me tens of thousands of rands!! They are lying scumbags; they do not employ a single lawyer!! Not.a.one!!!!!!!!!! Biggest fraudsters I have come across dressed as wannabe heroes. We already have politicians cleaning out honest citizens’ bank accounts, we really do not need it from any more greedy corporates.
56 replies
Review Distribution
5 Star
4 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (8.823529411764707%)
1 Star
27 (79.41176470588235%)