PC
Proprent CC
Unclaimed Business
PC
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNS
Natasja S
1 reviews | Active since Jan 2020
2 May 2023, 09:57
Service failures and unfair withholding of deposit
I moved into a home which I rented and told the agent Lorraine when I moved in I wasn’t happy with the uncleanliness of the house. I also asked for a credit (in writing) for having to have employed someone to clean the house properly after I had moved in. Moving out day I paid someone to clean the house, but Proprent decided to still bill me with a R1500 fee referred to as “DOMESTIC” and deducted it from my deposit. When I phoned the bookkeeper/accounts person Annemarie to query it, I was told that she only bills what the agent tells her to bill and I have to sort it out with the agent. So my first service failure issue is, why must I, the client, sort out their internal issues? The agent and accounts person works for the same company. Surely they should communicate with each other and come back yo me with an answer. Second service failure is that I did indeed contact the agent - TWICE - whose modus operandi seems to ignore tenants (or get aggressive!) when a problem arises. As none if my queries have been responded to, I can only assume that billing for unknown services and then deducting it from the refundable deposit is Proprent’s way of procuring extra in a not-so-honest way.
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Natasja S
1 reviews | Active since Jan 2020
2 May 2023, 09:57
Service failures and unfair withholding of deposit
I moved into a home which I rented and told the agent Lorraine when I moved in I wasn’t happy with the uncleanliness of the house. I also asked for a credit (in writing) for having to have employed someone to clean the house properly after I had moved in. Moving out day I paid someone to clean the house, but Proprent decided to still bill me with a R1500 fee referred to as “DOMESTIC” and deducted it from my deposit. When I phoned the bookkeeper/accounts person Annemarie to query it, I was told that she only bills what the agent tells her to bill and I have to sort it out with the agent. So my first service failure issue is, why must I, the client, sort out their internal issues? The agent and accounts person works for the same company. Surely they should communicate with each other and come back yo me with an answer. Second service failure is that I did indeed contact the agent - TWICE - whose modus operandi seems to ignore tenants (or get aggressive!) when a problem arises. As none if my queries have been responded to, I can only assume that billing for unknown services and then deducting it from the refundable deposit is Proprent’s way of procuring extra in a not-so-honest way.
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Freda N
1 reviews | Active since Jan 2020
6 Jan 2022, 13:49
PROPRENT CC : WORST EVER REAL ESTATE AGENT
I rented a granny flat through Proprent CC - Agent Lorraine Booysen. I agreed to let the tenant move in earlier without any additional payment. He moved in with a dog - contract prohibits dogs. Complained - dog removed. About a month later he had a cat. Had to complain 3 times before the agent went to the trouble of addressing this with the tenant. I then asked them if I can terminate the contract. It was confirmed that I as the landlord cannot terminate the contract unless the tenant is in breach and since he got rid of the cat he is no longer in breach of contract. Contract date 01-02-2021 to 31-01-2022. On 7 Dec I was informed that the tenant is moving out End Dec 2021. The contract states that a penalty is payable if the tenant moves our earlier and the notice period is 2 months. When I pointed this out Lorraine said the tenant can move whenever he wants with 21 days notice. The Rentral Tribunal said it is 30 days. Why have a contract stating totally different info? He was allowed to leave the flat filthy and the garden dead... NOTHING was done about it. He kept the keys until 31-12-2021, even though he already moved on 21-12-2021. Lorraine decided to go on leave and confirmed she is back on 06-01-2022. Now I find out she is not and I am left with a filthy place and dead garden and damages to the inside... DO NOT APPOINT PROPRENT CC if you're a landlord.... PLEASE take your business elsewhere.
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Freda N
1 reviews | Active since Jan 2020
6 Jan 2022, 13:49
PROPRENT CC : WORST EVER REAL ESTATE AGENT
I rented a granny flat through Proprent CC - Agent Lorraine Booysen. I agreed to let the tenant move in earlier without any additional payment. He moved in with a dog - contract prohibits dogs. Complained - dog removed. About a month later he had a cat. Had to complain 3 times before the agent went to the trouble of addressing this with the tenant. I then asked them if I can terminate the contract. It was confirmed that I as the landlord cannot terminate the contract unless the tenant is in breach and since he got rid of the cat he is no longer in breach of contract. Contract date 01-02-2021 to 31-01-2022. On 7 Dec I was informed that the tenant is moving out End Dec 2021. The contract states that a penalty is payable if the tenant moves our earlier and the notice period is 2 months. When I pointed this out Lorraine said the tenant can move whenever he wants with 21 days notice. The Rentral Tribunal said it is 30 days. Why have a contract stating totally different info? He was allowed to leave the flat filthy and the garden dead... NOTHING was done about it. He kept the keys until 31-12-2021, even though he already moved on 21-12-2021. Lorraine decided to go on leave and confirmed she is back on 06-01-2022. Now I find out she is not and I am left with a filthy place and dead garden and damages to the inside... DO NOT APPOINT PROPRENT CC if you're a landlord.... PLEASE take your business elsewhere.
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