Terrible customer service from Karen@ed247.co.za, DOCTORS NAY AND PICCOLO INCORPORATED, These doctors should really look into training her on how to speak with customers.

I took my Daughter to Netcare waterfall hospital on the 11th May and brought her again on the 16th of may for the same condition. The child was misdiagnosed and her condition was getting worse. The nurse who helped me open the file for the second time said since it’s a follow up visit I will be charged less.

My daughter was first diagnosed with flu and we were given prescription for flu, when I brought her the second time, the other doctor said she does not have flu, she has allergies, and we were offered the new prescription for allergies which is working. We stopped using the meds we were initially told to use.

I was then surprised that I was charged same amount for both consultation where it was stated that it’s a follow up of the same condition, and I was told a follow up would be less. I phoned the hospital and I was given the email address and contact number of a Karen@ed247.co.za. I sent her an email. 7 day later i called to find out if she has seen my email and if there is anything she is doing about it. The lady was so rude, telling me she has 10000 patience to take care of, firstly she is not a doctor looking after patience, and as if i am not part of that 10 000 accounts that she has to deal with. I tried to tell her Mam, that's not how you speak to your customers. she did not want to be told that and she started shouting again. at this rate i do not think she is going to look at my account.