Active since Mar 2015
12
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12 reviews11 months ago
Terrible customer service from Karen@ed247.co.za, DOCTORS NAY AND PICCOLO INCORPORATED, These doctors should really look into training her on how to speak with customers.
I took my Daughter to Netcare waterfall hospital on the 11th May and brought her again on the 16th of may for the same condition. The child was misdiagnosed and her condition was getting worse. The nurse who helped me open the file for the second time said since it’s a follow up visit I will be charged less. My daughter was first diagnosed with flu and we were given prescription for flu, when I brought her the second time, the other doctor said she does not have flu, she has allergies, and we were offered the new prescription for allergies which is working. We stopped using the meds we were initially told to use. I was then surprised that I was charged same amount for both consultation where it was stated that it’s a follow up of the same condition, and I was told a follow up would be less. I phoned the hospital and I was given the email address and contact number of a Karen@ed247.co.za. I sent her an email. 7 day later i called to find out if she has seen my email and if there is anything she is doing about it. The lady was so rude, telling me she has 10000 patience to take care of, firstly she is not a doctor looking after patience, and as if i am not part of that 10 000 accounts that she has to deal with. I tried to tell her Mam, that's not how you speak to your customers. she did not want to be told that and she started shouting again. at this rate i do not think she is going to look at my account.
0 replies
25 months ago
Pathetic service from MFC
I have a debit order with MFC for my vehicle, first we agreed on the 25th of every month, then they debit on the 23rd. I requested to change to the 28th, they said since interest is charged daily they will increase interest. i agreed i said okay. I get an SMS on the 20th March at 18:12 pm to say they are changing the debit order to the 25th of every month starting from the 25 March, if i have a problem i must contact them before the 20th of March. They debited on the 25th of March but did not reduce the interest like they increased when they moved from the 25th to the 28th. Pathetic service from MFC. had i checked Hello peter before buying the car i would not have accepted the deal.
56 replies
32 months ago
Price is good
Price is good. Product was presented in quality condition and works well. My daughter loves the food I blend for her. I’m happy with my purchase
132 replies
32 months ago
baby food processor and steamer
Good price and the baby food processor works very well. my baby enjoys the food
60 replies
49 months ago
Edgars Charges NCR fee but report wrong information to NCR.
I have a store account card with Edgars. 4th of Feb I went in to pay the account, Until the 16th of Feb I kept receiving calls that I did not make payment. I went to the store twice that month to inform them about the payment. I was told Edgars system had a problem with allocating funds to accounts, I was told i am not the only one with the problem. When calls persisted even after, I went back, demanded to speak to a manager of the store, they refused, instead a Call was made to Cape town, i explained my issue to Lindokuhle Mhlati who then Escalated the matter to Rifqah Lucus in Cape town. I dont know if I should say Rifqah is useless or the escalation at edgars is useless. She did nothing. a week or 2 later I followed up, Called for Rifqah - She doesnt answer phone calls either, i was refered to Lindokuhle again. They send information to NCR to say i missed a payment, yet on the statment of my account, it says payment was made on the 4th feb. With my search i found out they updated the NCR on the 8th of Feb, From the 4th to the 8th account allocations were not done even after, and this became my problem. I sent them proof the whole of March asking them to rectify their mistake, no response no action nothing. i tried calling their cape town office, they do not answer phone calls, they keep transferring you to wrong departments. My question id why do they Charge us the NCR fee if they update wrong information and can not correct it. Poorest service at that department.
148 replies
90 months ago
bad service, i want my account closed
i have received a terrible service from either RCS or Coricraft accounts department. I called on the 17 October to close my account and asked for a settlement amount. Same day i paid the settlement. Coricraft is still billing me for their service and interest which i do not know from where. when i call the call center i keep being transferred to wrong department for loan applications. i wanted my account closed and i do not want to do anything with coricraft. Why charge interest on an account that has been settled?
0 replies
94 months ago
Vodacom online sales and after sales have the horrible service
The service at Vodacom Succs. I ordered a new contract with Vodacom. sim, data and router. on the 13th, i specifically stated that delivery should be done on the 23 when i am back from my travels. They attempted delivery on the 16th. i was not there so delivery was not done. i called on the 23rd to ask when will the delivery be made since i'm back. Delivery was then made on the 24th. on the 27 the sim was still not working after following the introductions from one consultant. i stayed on the line for more that 2 hours that day i got fed up and i asked them to come and fetch their products and i was no linger interested on the contract. later on i got hold of the lady that sold the contract to me, she was apologizing and begging me to take the contract and she was going to sort everything out, she told me the device is faulty, She will arrange collection. she acknowledged that i have not used the benefits of the contract and she said they will collect the device and i will not be debited. The device is not collected, not in use and i was debited for 18 days prorata and i only had the package for 5 days though i had not used it. i reversed the debit order. a day later i called Vodacom to find out when is the package getting collected. no the lady who can do that left already, called the following morning, she is still not in. Shalane in the online department is the lady. Right now i just want her to fetch this item and cancel the contract because what she promised to fix did not happen and im always behind vodacom call centers agents for service tat i am not getting and expected to pay. I told Shelane last week that i was at Telkom about to take another contract, she advice me she was going to sort things out and i ended up not taking a new contract with telkom that was even cheaper than the vodacom one. I am fed up.
106 replies
113 months ago
Lesco multi plug surge protector failed me
<p>Dear Johnathan</p> <p> </p> <p>Thank you for the offer but I am sorry I would not want to use the lesco again since it has failed me. I will have to return these plug to Makro and get my refund, since I kept it thinking you would like to do some investigation. I have bought a different surge plug protector from a different manufacture who has also given me a guarantee that should my appliances get damaged they will reimburse me with up to R20 000. I will surely not need clearwhatwhat that you spoke of. It’s a pity I had my hopes in your product and now I have lost so much and you think the assistance that you can offer 3 times the product that failed me is what I need? i just feel the country should be made aware of what your product is capable off and what is not capable of so the clients buy for the right protection.</p> <p> </p> <p>Kind regards</p> <p>Lynette</p> <p> </p> <p>From: Jonathan Shapiro ********** <br /> Sent: 09 January 2017 10:16 AM<br /> To: Lynette Makakavhule ********** /> Cc: Clive Poulter ********** /> Subject: Re: Surge plug from Makro</p> <p> </p> <p>Dear Lynette,</p> <p> </p> <p>Firstly, apologies for only getting back to you now - we re-opened today.</p> <p> </p> <p>Our surge multiplugs are specifically intended to protect appliances against surges in power. Our products are not made to protect against a direct lighting strike. The best protection against direct lighting strikes would be to install a Clearline product. We have no association to this company but we want to try prevent this from happening to you again. I have attached the link for you.</p> <p> </p> <p>http://www.clearline.co.za</p> <p> </p> <p>We would be happy to send you 3 replacement surge multiplugs at no cost if you want.</p> <p> </p> <p>Sorry again for the delayed response.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Jonathan Shapiro<br /> Director<br /> <br /> <br /> Address: 83 Heidelberg Road, City Deep. JHB</p> <p> </p> <p>Tel: +27 11 ********** </p> <p>Cell: +27 73 ********** </p> <p>Fax: +27 11 ********** </p> <p>Web: www.lescosk.co.za</p> <p> </p> <p>On 09 Jan 2017, at 9:58 AM, Lynette Makakavhule ********** wrote:</p> <p> </p> <p>Good day Clive</p> <p> </p> <p>Kindly let me know if you have had a chat with some of the people attached in this email.</p> <p> </p> <p>Kind regards</p> <p>Lynette</p> <p> </p> <p>From: Clive Poulter ********** <br /> Sent: 21 December 2016 10:06 AM<br /> To: ********** Jonathan Shapiro ********** ********** ********** /> Cc: Louis van Greunen ********** /> Subject: FW: Surge plug from Makro</p> <p> </p> <p>Jonathan , David – Please see customer request for assistance below .Lynette would prefer to have an earlier solution/answer to her problem if it is possible ? FYI</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p><image001.jpg></p> <p>Fax to Email : ********** 784</p> <p> </p> <p>From: Lynette Makakavhule ********** <br /> Sent: 21 December 2016 09:11 AM<br /> To: ********** /> Subject: FW: Surge plug from Makro</p> <p> </p> <p>Good day Clive</p> <p> </p> <p>Thank you for calling me back. Below is the email I had sent to the admin and the sales email address. If you are not able to get hold of anybody since its holidays, we can discuss beginning of the year.</p> <p> </p> <p>May you have a merry Christmas and a happy new year.</p> <p> </p> <p>Kind regards</p> <p>Lynette</p> <p> ********** 010</p> <p> </p> <p>From: Lynette Makakavhule <br /> Sent: 20 December 2016 05:15 PM<br /> To: ********** /> Cc: ********** /> Subject: Re: Surge plug from Makro</p> <p> </p> <p>Good day</p> <p> </p> <p>I have tried calling your office today many times, even Makro alberton called and there was no answer. I have also driven to your premises unfortunately I arrived at 16:30. Kindly contact me when you get my email. I am really not happy about this.</p> <p><br /> <br /> Kind regards</p> <p>Lynette Makakavhule</p> <p> ********** 010</p> <p>Sent from my iPhone</p> <p>If you can think about it, then it's possible
0 replies
131 months ago
Horrible service
I am tired of dealing with Mbd I have been waiting for my settlement letter for 4 months every time I call I get some bimbos who are inefficient, rude, who don't know what they are doing. I wonder if these people even go for interviews to get the job or they stand at the gate and taken in as when required.
150 replies
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3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
6 (50%)