Poor Service and Poor Food Quality

Went out to have lunch at Monte Casino and chose Donatella's as we have been a few times before and the food was excellent. However, this passed Saturday, 13th January, we were extremely disappointed by the food and service. The waitress, Patricia, did not even bring or offer sauces, nor did she bring hand wipes after the meal. For the meal itself, the ribs had a strange aftertaste and the stir fry veggies were over salted. My partner had the chicken breasts with mushroom sauce which was just flooded in the cream sauce and could not be eaten. The food was terribly plated with zero attention to presentation, just merely slapped onto the plate. Extremely disappointing that services and food servings are not being monitored and that there is such a lack of quality control.