Dros Canal Walk is filthy and the service is disgusting

I was appalled by the quality of service we experienced here on the 7th July. We were a table of 4 adults and a child. I ordered a burger for my 5 year old and it was presented cold, the bun was coming apart, there were no condiments and utensils and I had to ask the assigned waiter for these. Moments later my pork ribs arrived and they were tough and bitter. My partner had ordered a pasta dish and this was very bland.

My sister's partner ordered a T-bone steak with vegetables and he got an unidentifiable piece or red meat and chips. When he pointed out that the order was incorrect he was told that the store DID Not have any T-bone steaks. He ended up sharing my sister's seafood platter. Her seafood platter arrived with no rice. We soon realized that out waitress (Thoko) had dumped the table and was nowhere to be seen.

When I took my daughter to the toilet I was shocked to find floating faeces in the one cubicle as well as general toilet dirt in the first and second cubicle. I decided that I would not take a chance since I am pregnant and cannot afford an infection.

What seemed like a managed later came to my table and went straight for my sister's partner to ask if he had a problem and offer him dessert. He had no immediate solution to the tone steak issue.

I can honestly say that we will never return to that branch. The service is appalling. After all these issues we had a waiter standing by our table and telling us that he needed to catch his transport home and this was 21h40.