Unsatisfactory customer service at Dros New Redruth

I was totally disappointed and dissatisfied with the poor service from Dros New Redruth. I went there today 11 June 2023 to order take away for the afternoon. My order was precise Calamari+chips, Eisban and veggies. To my dismay when my take away order arrived the Calamari was not to our satisfaction. It was raw (inedible and rubbery) and was a starter portion instead of main portion. I then went to ask for the manager to address the issue of the Calamari, but the waiters were not showing any sense of urgency. Upon arrival of the Manager (JP) he showed no remorse to my complaint and assumed that I already ate half of the takeaway when I had just collected. I then asked for my refund for the Calamari as it was not to my standards. The manager JP refused and bluntly told me to bring IT ON!. I am so livid with the poor service and will not recommend anyone to dine or eat at this place.