Hostility from a Manager

On the evening of November 19th 2025 I arrived at Bedford Gardens Hospital to collect a friend. It had been a long arduous journey and I thought I would get some refreshments from Dulce. I know it closes at 20h00. I arrived at 19 52 to find the doors closed. I waved at the female waitron who chose to ignore me. I then saw the manager approaching from the toilet and asked him the closing time in case I was mistaken. The abrupt response was' we are closed'. No Good Evening how may I help?

Having been a hospitality professional for numerous years, this is a sad way to be treated. I am sure he could have just told me that everything was switched but he could assist with a cool drink and cold snack from the shop.

Unfortunately this is indicative of employing to fill a position and highlights the following: A. Lack of empathy .... in a hospital setting B. No consideration C. No employee training in customer service.

So would I visit this Dulce again. I would no consider:

A. If the is no employee training for customer service, how will I be treated B. Is the hygiene protocol being trained and being performed adequately C. Do they deserve my hard earned money.

Again, whilst I am white and used the being treated with hostility for an era I did not live through nor partake in, I do not accept the hositilty from someone who is a Manager. If the manager treats customers so appallingly, how do his employees treat customers.

Poor poor poor