TB
Tracey B
Active since Feb 2014
4
Reviews
0
Industries
Reviews
4 reviews5 months ago
Hostility from a Manager
On the evening of November 19th 2025 I arrived at Bedford Gardens Hospital to collect a friend. It had been a long arduous journey and I thought I would get some refreshments from Dulce. I know it closes at 20h00. I arrived at 19 52 to find the doors closed. I waved at the female waitron who chose to ignore me. I then saw the manager approaching from the toilet and asked him the closing time in case I was mistaken. The abrupt response was' we are closed'. No Good Evening how may I help? Having been a hospitality professional for numerous years, this is a sad way to be treated. I am sure he could have just told me that everything was switched but he could assist with a cool drink and cold snack from the shop. Unfortunately this is indicative of employing to fill a position and highlights the following: A. Lack of empathy .... in a hospital setting B. No consideration C. No employee training in customer service. So would I visit this Dulce again. I would no consider: A. If the is no employee training for customer service, how will I be treated B. Is the hygiene protocol being trained and being performed adequately C. Do they deserve my hard earned money. Again, whilst I am white and used the being treated with hostility for an era I did not live through nor partake in, I do not accept the hositilty from someone who is a Manager. If the manager treats customers so appallingly, how do his employees treat customers. Poor poor poor
0 replies
11 months ago
Bankrupt and Liquidated?
Ordered and paid for my favourite coffee in bulk. No response to emails. Siya does not answer his mobile phone or WhatsApp messages. Telephone number for head office answers as 'out of service'. *****? In my opinion definitely
0 replies
128 months ago
Excellent Customer realtions and service
Tariro Mlilo is polite, respectful, pays attention to detail and adds in the extra to the job being just a job! Well done on a great job and a great employee
75 replies
Review Distribution
5 Star
2 (50%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (25%)