DZ
Dunlop Zone Menlyn
Unclaimed Business
DZ
Dunlop Zone Menlyn
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Andries C
1 reviews | Active since Jan 2020
4 Jan 2019, 15:06
Poor customer service
I bought a new VW Polo in April 2018, in Oct I took it for its first tyre rotation to Dunlop Zone Menlyn which also included a wheel alignment. After doing this the car started pulling to the left, but I only managed to take it back to them to fix on 3rd Jan 2019 where they spent 2 hours with the vehicle on the machine, setting and testing it. After they were satisfied I paid for the wheel alignment and left, but felt it still pulled to the left. I took it back today 4 Jan, reporting that the problem still has not been resolved, they again tested it and after spending an hour they reported that they set the alignment back to the way it was on 3rd Jan and that I need to take the vehicle to Volkswagen to set it back to factory settings. I requested a refund for the invoice on the 3rd of Jan seeing that no services were rendered and the alignment was reset to the problematic settings. They replied that my next tyre rotation would be free of charge because the effort to do a refund is too great. Utter poor customer service, will never take any vehicle back to them.
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Andries C
1 reviews | Active since Jan 2020
4 Jan 2019, 15:06
Poor customer service
I bought a new VW Polo in April 2018, in Oct I took it for its first tyre rotation to Dunlop Zone Menlyn which also included a wheel alignment. After doing this the car started pulling to the left, but I only managed to take it back to them to fix on 3rd Jan 2019 where they spent 2 hours with the vehicle on the machine, setting and testing it. After they were satisfied I paid for the wheel alignment and left, but felt it still pulled to the left. I took it back today 4 Jan, reporting that the problem still has not been resolved, they again tested it and after spending an hour they reported that they set the alignment back to the way it was on 3rd Jan and that I need to take the vehicle to Volkswagen to set it back to factory settings. I requested a refund for the invoice on the 3rd of Jan seeing that no services were rendered and the alignment was reset to the problematic settings. They replied that my next tyre rotation would be free of charge because the effort to do a refund is too great. Utter poor customer service, will never take any vehicle back to them.
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Niclas R
1 reviews | Active since Jan 2020
19 Dec 2018, 16:50
Great mechanics and A class floor managers!!
Great work by Francis! Go to man for any work that needs to be done!! Also complements to Jacque one ofnthe floor managers, i might of been abit difficult but he provided excellent client service, The great work is much appreciated and will be sure to refer future business also excellent after sale service!
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Niclas R
1 reviews | Active since Jan 2020
19 Dec 2018, 16:50
Great mechanics and A class floor managers!!
Great work by Francis! Go to man for any work that needs to be done!! Also complements to Jacque one ofnthe floor managers, i might of been abit difficult but he provided excellent client service, The great work is much appreciated and will be sure to refer future business also excellent after sale service!
0
Replies (0)LA