DC
Durban cosmetic laser clinic, morningside
Unclaimed Business
DC
Durban cosmetic laser clinic, morningside
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
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Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Sal S
1 reviews | Active since Jan 2020
29 Sept 2024, 18:31
Poor customer service
I've had several disappointing experiences with Durban Cosmetic Laser Centre in Morningside. They rarely answer the phone, making it difficult to book appointments. On top of that, they don't open on time. To make matters worse, the owner, Debbie, is frequently absent, and it seems to affect the overall management of the clinic. Without her presence, the staff show little regard for customer service.
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Sal S
1 reviews | Active since Jan 2020
29 Sept 2024, 18:31
Poor customer service
I've had several disappointing experiences with Durban Cosmetic Laser Centre in Morningside. They rarely answer the phone, making it difficult to book appointments. On top of that, they don't open on time. To make matters worse, the owner, Debbie, is frequently absent, and it seems to affect the overall management of the clinic. Without her presence, the staff show little regard for customer service.
0
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Shirl E
1 reviews | Active since Jan 2020
7 Jun 2023, 09:57
Amazing service.
What a wonderful bunch of ladies with exceptional care and results. I love that Debbie always goes above and beyond and always has such great practical solutions to help you take care of those nitty gritty things that annoy you as you age. I always feel as thought I have had value for money when I leave here.
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Shirl E
1 reviews | Active since Jan 2020
7 Jun 2023, 09:57
Amazing service.
What a wonderful bunch of ladies with exceptional care and results. I love that Debbie always goes above and beyond and always has such great practical solutions to help you take care of those nitty gritty things that annoy you as you age. I always feel as thought I have had value for money when I leave here.
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Replies (0)sM
sally M
1 reviews | Active since Jan 2020
18 Aug 2021, 08:58
Extremely Unhappy and Disgusted
I had a consultation with Debbie Joffe to remove sun damage from my face,the consultation was all of 3 minutes,she never touched my face and looked from a distance .I mentioned I had had Fraxel before and was told I had alot underlying the surface.She said IPL would be better and guaranteed me it would all come off.I was given prices of R3580 for peels and informed I had to have them for better results.The IPL she charged me R2400 per session and was going to have four session.After the Peels I received a special from another Laser Clinic via email and informed Debbie via text I was going to go to the other clinic as it was much cheaper,she then agreed to do the IPL for the special price and I paid R6560 for 5 sessions.I was told I needed to purchase her special creams at a price of R1950 or I would not get the results I wanted.I have since learnt I only needed Vitamin C serum and not all these other products as I have done research. I have now completed my IPL sessions and still have many of the marks on my face,I sent Debbie and Chantal the lady that did my IPL a message via whatsapp and signal to say the marks were still all over my face and that I am not happy with the results and gave them a chance to respond and to date I have heard absolutely nothing.I am really disgusted as I have spent over R13000 and not once in the 10 weeks I have been going there for my treatments have I laid eyes on Debbie since the consultation.I know she does clients and you would think she would have an interest in the outcome of the treatment and to make sure her clients are happy instead of fobbing them off to other staff members and having no interest whatsoever in seeing the outcome of the procedures.It is a case of take the money and that is it.Things should not be guaranteed especially for that price and you can not produce the results promised .I have also since found out that IPL is supposed to be done by a qualified dermatologist or a trained nurse.
Helpful (0)
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sally M
1 reviews | Active since Jan 2020
18 Aug 2021, 08:58
Extremely Unhappy and Disgusted
I had a consultation with Debbie Joffe to remove sun damage from my face,the consultation was all of 3 minutes,she never touched my face and looked from a distance .I mentioned I had had Fraxel before and was told I had alot underlying the surface.She said IPL would be better and guaranteed me it would all come off.I was given prices of R3580 for peels and informed I had to have them for better results.The IPL she charged me R2400 per session and was going to have four session.After the Peels I received a special from another Laser Clinic via email and informed Debbie via text I was going to go to the other clinic as it was much cheaper,she then agreed to do the IPL for the special price and I paid R6560 for 5 sessions.I was told I needed to purchase her special creams at a price of R1950 or I would not get the results I wanted.I have since learnt I only needed Vitamin C serum and not all these other products as I have done research. I have now completed my IPL sessions and still have many of the marks on my face,I sent Debbie and Chantal the lady that did my IPL a message via whatsapp and signal to say the marks were still all over my face and that I am not happy with the results and gave them a chance to respond and to date I have heard absolutely nothing.I am really disgusted as I have spent over R13000 and not once in the 10 weeks I have been going there for my treatments have I laid eyes on Debbie since the consultation.I know she does clients and you would think she would have an interest in the outcome of the treatment and to make sure her clients are happy instead of fobbing them off to other staff members and having no interest whatsoever in seeing the outcome of the procedures.It is a case of take the money and that is it.Things should not be guaranteed especially for that price and you can not produce the results promised .I have also since found out that IPL is supposed to be done by a qualified dermatologist or a trained nurse.
0
Replies (0)CN
Candice N
1 reviews | Active since Jan 2020
1 Jun 2019, 05:49
My Life-changing Experience at Durban Cosmetic Laser Centre
I am astounded that someone could say such a thing about the Durban Cosmetic Laser Centre, have you not noticed all the other positive reviews and feedback. You seem to be the only one with a negative thought, comment or experience. Myself, and all my friends that have visited and used the clinic for treatments have only had the best things to say and experienced the best results. Clearly the above critic was written by someone who has very little knowledge in the physiology of hair. Wow, I am still shocked as a write my response to the above review, because this is the complete opposite to what I and everyone I know has experienced. Naturally, after one or two treatments one must have realistic expectations and understand that this is a process. I would assume that your hair has developed over time and so time is needed to repair damage done and to heal. I used to be so down and feel so low about myself and my self-worth and I was appalled by my facial hair growth and Debbie changed my life and helped transform me with her treatments of my hair issues and phobias. I was plagued for a number of years with my facial hair and my self esteem was completely deflated by this to the point that I would refuse to even leave my house because I was so ashamed and embarrassed. I searched high and low for a solution, and i went to many different clinics all around South Africa and yet nothing worked for me. Finally I located all the amazing reviews on Durban Cosmetic Laser Centre and I decided I would give it a go, one last time, even after all the bad experiences I have had elsewhere and since then I've never looked back. My self-esteem has been restored and I can go out and face the world again confidently and with my head held high as a woman. They are so professional, everything is explained in fine detail before treatment begins so that one is fully aware of the physiology of what will happen and what might happen and there are many factors that can contribute to the hair growth and now i am hair free and my spirit has been set free too. I can recommend this clinic and the staff to anyone and everyone and will continue to do so. I have had the most unbelievable results and its been superb and i love my life now like I never thought I would.
Helpful (0)
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Candice N
1 reviews | Active since Jan 2020
1 Jun 2019, 05:49
My Life-changing Experience at Durban Cosmetic Laser Centre
I am astounded that someone could say such a thing about the Durban Cosmetic Laser Centre, have you not noticed all the other positive reviews and feedback. You seem to be the only one with a negative thought, comment or experience. Myself, and all my friends that have visited and used the clinic for treatments have only had the best things to say and experienced the best results. Clearly the above critic was written by someone who has very little knowledge in the physiology of hair. Wow, I am still shocked as a write my response to the above review, because this is the complete opposite to what I and everyone I know has experienced. Naturally, after one or two treatments one must have realistic expectations and understand that this is a process. I would assume that your hair has developed over time and so time is needed to repair damage done and to heal. I used to be so down and feel so low about myself and my self-worth and I was appalled by my facial hair growth and Debbie changed my life and helped transform me with her treatments of my hair issues and phobias. I was plagued for a number of years with my facial hair and my self esteem was completely deflated by this to the point that I would refuse to even leave my house because I was so ashamed and embarrassed. I searched high and low for a solution, and i went to many different clinics all around South Africa and yet nothing worked for me. Finally I located all the amazing reviews on Durban Cosmetic Laser Centre and I decided I would give it a go, one last time, even after all the bad experiences I have had elsewhere and since then I've never looked back. My self-esteem has been restored and I can go out and face the world again confidently and with my head held high as a woman. They are so professional, everything is explained in fine detail before treatment begins so that one is fully aware of the physiology of what will happen and what might happen and there are many factors that can contribute to the hair growth and now i am hair free and my spirit has been set free too. I can recommend this clinic and the staff to anyone and everyone and will continue to do so. I have had the most unbelievable results and its been superb and i love my life now like I never thought I would.
0
Replies (0)MJ
Musabbiha J
1 reviews | Active since Jan 2020
29 May 2019, 10:58
Worst laser experience at Durban Cosmetic Laser Clinic in Morningside.
Hellopeter I have had the qorst experience of my life at this laser clinic. I have spent almost 3k and the laser has not worked since day one my hair has grown back the next day after laser and I know this is not how laser works as I have previously been for laser. I've been an unhappy client since the first day and raised this with the owner Debbie. She offered me no solutions and basically wasted my time and refused to give me a refund despite the treatments not working and she has not been helpful but rather arrogant. She then scheduled an appointment with me and did not attend the meeting, she has not followed up with me and refuses to meet again. Very very unprofessional and disappointing for the amount of money I have spent and I deeply regret purchasing so many treatments at once. I would definitely say find another laser clinic as the owner is arrogant and will not assist you should she be challenged.
Helpful (0)
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Musabbiha J
1 reviews | Active since Jan 2020
29 May 2019, 10:58
Worst laser experience at Durban Cosmetic Laser Clinic in Morningside.
Hellopeter I have had the qorst experience of my life at this laser clinic. I have spent almost 3k and the laser has not worked since day one my hair has grown back the next day after laser and I know this is not how laser works as I have previously been for laser. I've been an unhappy client since the first day and raised this with the owner Debbie. She offered me no solutions and basically wasted my time and refused to give me a refund despite the treatments not working and she has not been helpful but rather arrogant. She then scheduled an appointment with me and did not attend the meeting, she has not followed up with me and refuses to meet again. Very very unprofessional and disappointing for the amount of money I have spent and I deeply regret purchasing so many treatments at once. I would definitely say find another laser clinic as the owner is arrogant and will not assist you should she be challenged.
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