SS
Sal S
Active since Nov 2012
15
Reviews
0
Industries
Reviews
15 reviews16 months ago
Poor Capitec Bank service from ***********, inefficient, untrained and uneducated staff
Absolutely shocking service from Capitec telephonic call centre and online chat. They manning these centres with ***********, inefficient, untrained and uneducated staff who don't understand the basics and cannot resolve anything. They provide you with reference numbers but there is no follow-up or feedback and nothing gets resolved. Chatted online with Lerato on 17/12/24 and Sanele on 23/12/24 with no resolution although I provided them with full details, historical chats and documents in writing.
0 replies
17 months ago
Shockingly poor service
I had another disappointing experience with Sage regarding a simple request for assistance in updating their software from build 19.3.5 to 19.4.5. I called and spoke to Naledi Sande, hoping to receive the correct URL for the update. She found in providing the correct URL for the update and couldn't Anydesk or Team View onto my PC. I then requested the link via email, but it couldn't even provide the correct link on the email. I only got it after my 3rd request. For a company that positions itself as a professional accounting software provider, this level of service is unacceptable. As paying monthlly subscribers, we expect reliable support, but Sage fails to deliver even the most basic assistance. I strongly urge anyone considering accounting software to look at alternative providers like Xero. Sage's service issues and apparent recruitment of underqualified staff undermine customer trust and the quality of their offerings.
71 replies
19 months ago
Poor service
I had a very poor experience at John Dory’s Cavendish Square. I had to go and find a waiter just to place my order, as none of the staff seemed attentive or interested. I was told my meal would take 20 minutes, but it ended up taking 40 minutes with no updates or apologies. When I raised the poor service with the manager, she seemed just as uninterested as the rest of the staff, offering no solutions or customer care. Overall, it was a very disappointing experience, and the lack of concern from the staff was particularly frustrating.
0 replies
19 months ago
Poor customer service
I've had several disappointing experiences with Durban Cosmetic Laser Centre in Morningside. They rarely answer the phone, making it difficult to book appointments. On top of that, they don't open on time. To make matters worse, the owner, Debbie, is frequently absent, and it seems to affect the overall management of the clinic. Without her presence, the staff show little regard for customer service.
0 replies
19 months ago
Shocking service at Mugg and Bean Suncoast
I had a disappointing experience at Mugg & Bean Suncoast this morning 28 September 2024. The service was extremely poor. The kitchen and waitress were totally oblivious to the fact that my Eggs Benedict had to be served with a hash brown. They don’t know their own menu. My meal and coffee got cold while I waited for the hashbrowns to be made. I wanted my coffee to be warmed and no waitress came to my table so I had to take it to the kitchen myself. After my meal I had to find my waitress to bring my bill but she didn’t then I asked the manager who then brought it. I complained to the manager about the poor service and so did the people at the adjoining table but it appeared that he was immune to all the complaints and wasn’t really concerned. Overall, the lack of attentiveness and care from the staff was unacceptable. Management needs to employ dedicated, hard-working and service driven staff and not the type that give you service at our government departments.
0 replies
23 months ago
Thank you Portia Viljoen
My sincere gratitude goes to Portia Viljoen for resolving my billing issue which many others at MTN struggled and failed to do. My patience paid off. She was helpful and finally provided me with customer satisfaction.
0 replies
23 months ago
No Service
I have sent Dial A Nerd over over half a dozen emails to both their email addresses (Dan service and Tech support) and still no service after 10 days. Only receiving service ticket numbers. Also called them with no luck and also requested email address of Manager and CEO but no response. Notified them that I will be reporting their poor service on social media but didn't bother them.
0 replies
104 months ago
Kauai staff running away and hiding instead of providing customer service
I went to Kauai in Virgin Active Milpark on 6th September 2017 to order a small smoothie with my Discovery Vitality Reward. The manager on duty told me that he didn’t have any small smoothie cups and couldn’t help me. I told him that he could he could use the large cups and fill it in half. He said that he couldn’t do so. I asked for his name which he refused to give me. I then tried to take a photograph of him but he ran away in the back. I tried to take a photograph of his assistant and she also ran away in the back. I have several photographs and videos showing Kauai staff of Virgin Active Milpark hiding their faces and running away to the back and leaving the frontshop empty. Absolutely shocking as to how Kauai employs its staff. They don’t know the first thing about customer service and have the audacity to run away from the problem instead of referring it to higher management. Needless to say that I lost my Discovery Vitality Reward.
0 replies
107 months ago
Bad Attitude
<p>I received a quotation from SA Waterproofing which was incorrect. I emailed Setty (Info email) and David Lurie to confirm whether the quote was correct but nobody responded. I then called David and alerted him to the mistake. He told me that they will send me an amended quote. A week later I called David to tell him that I never received the amended quote to which he responded that they very busy and I must get the job done elsewhere. If this is the attitude, imagine what type of installation and after sales service you would get.</p>
0 replies
107 months ago
Bad Service
<p>On 24 June 2017 I went to FNB Fordsburg to commission a document. I waited about 15 minutes before the Administration Manager Helena van Wyk (commissioner of oaths) came out. I told her that I was an FNB client and if she could please commission a document for me. She said that she is only allowed to commission bank documents. I said that as a commissioner of oaths, she could commission any documents. She refused. I said that this was unacceptable. I went to Standard Bank who immediately assisted me without any questions although I was not a client of theirs. Extremely poor service.</p>
56 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (13.333333333333334%)
1 Star
12 (80%)