DP
Dutton Plastics Engineering
Claimed Business
DP
Dutton Plastics Engineering
Claimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
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Ranking
#3
in Construction & Hardware
NPS Score
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Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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SF
Schiffer F
1 reviews | Active since Jan 2020
20 Nov 2020, 10:51
quick to offer replacements
The technical representative was quick to offer replacements, and in fact, had them delivered to my door step the next day. Not only was this extraordinary service, but there is more. On close examined of the old valves I noticed that that they were both discoloured.
Helpful (0)
|Replies (0)SF
Schiffer F
1 reviews | Active since Jan 2020
20 Nov 2020, 10:51
quick to offer replacements
The technical representative was quick to offer replacements, and in fact, had them delivered to my door step the next day. Not only was this extraordinary service, but there is more. On close examined of the old valves I noticed that that they were both discoloured.
0
Replies (0)fB
franco B
1 reviews | Active since Jan 2020
20 Nov 2020, 09:50
Extraordinary Service
Earlier this year I moved into my new home and recently found the two inlet valves(which looked relatively new) to be leaking. I called DPE about this. The technical representative was quick to offer replacements, and in fact, had them delivered to my door step the next day. Not only was this extraordinary service, but there is more. On close examined of the old valves I noticed that that they were both discoloured. I realised immediately, that they were much older than they appeared whilst in the cistern. In good conscience, I felt I couldn't take advantage of the situation, and offered to pay for the new valves. They weren't not responding to my email, so I messaged Dirk (representative who delivered the valves), who told me they had read my mail, and were not want me to pay for the valves. I still feel guilty not paying ....but how is that? May God bless this company!
Helpful (0)
|Replies (0)fB
franco B
1 reviews | Active since Jan 2020
20 Nov 2020, 09:50
Extraordinary Service
Earlier this year I moved into my new home and recently found the two inlet valves(which looked relatively new) to be leaking. I called DPE about this. The technical representative was quick to offer replacements, and in fact, had them delivered to my door step the next day. Not only was this extraordinary service, but there is more. On close examined of the old valves I noticed that that they were both discoloured. I realised immediately, that they were much older than they appeared whilst in the cistern. In good conscience, I felt I couldn't take advantage of the situation, and offered to pay for the new valves. They weren't not responding to my email, so I messaged Dirk (representative who delivered the valves), who told me they had read my mail, and were not want me to pay for the valves. I still feel guilty not paying ....but how is that? May God bless this company!
0
Replies (0)MP
Mervyn404 Peterson404
1 reviews | Active since Jan 2020
9 Oct 2019, 19:39
POOR QUALITY PLASTIC TOILET SEATS
BEWARE WHEN PURCHASING 'DPE' DUTTON PLASTICS 'HIGH TRAFFIC' TOILET SEATS BELIEVING THESE TO BE RESILIENT AND LONG LASTING. TWO SEAT LIDS CRACKED WITH A 'LOAD BANG' DURING THE NIGHT FOR NO APPARENT REASON- HARDLY USED IN SPARE BATHROOMS ! DPE COULD FIND NO FAULTS/FLAWS IN TESTING THE BROKEN LIDS ? NO COMPENSATION OR CREDITS OFFERED OR RECEIVED. BAD DESIGN THE ONLY CONCLUSION. STICK TO HIGH QUALITY WOODEN SEATS RATHER THAN THIS PRODUCT.
Helpful (0)
|Replies (0)MP
Mervyn404 Peterson404
1 reviews | Active since Jan 2020
9 Oct 2019, 19:39
POOR QUALITY PLASTIC TOILET SEATS
BEWARE WHEN PURCHASING 'DPE' DUTTON PLASTICS 'HIGH TRAFFIC' TOILET SEATS BELIEVING THESE TO BE RESILIENT AND LONG LASTING. TWO SEAT LIDS CRACKED WITH A 'LOAD BANG' DURING THE NIGHT FOR NO APPARENT REASON- HARDLY USED IN SPARE BATHROOMS ! DPE COULD FIND NO FAULTS/FLAWS IN TESTING THE BROKEN LIDS ? NO COMPENSATION OR CREDITS OFFERED OR RECEIVED. BAD DESIGN THE ONLY CONCLUSION. STICK TO HIGH QUALITY WOODEN SEATS RATHER THAN THIS PRODUCT.
0
Replies (0)JF
John F
1 reviews | Active since Jan 2020
25 May 2018, 10:14
Dutton Plastics - excellent service
Dutton manufacture plastic products including toilet flush and fill systems. I was converting my toilet to use rain water and their fill valve was not designed to work with such a low pressure. I called their technical dept who referred me to their representative Brian. Brian suggested a solution and came round to my house to deliver the solution product free of charge. During this time their technical dept kept in touch with me to make sure that my problem was solved. So I received excellent service all the way from head office right down to to the rep on the road.
Helpful (0)
|Replies (0)JF
John F
1 reviews | Active since Jan 2020
25 May 2018, 10:14
Dutton Plastics - excellent service
Dutton manufacture plastic products including toilet flush and fill systems. I was converting my toilet to use rain water and their fill valve was not designed to work with such a low pressure. I called their technical dept who referred me to their representative Brian. Brian suggested a solution and came round to my house to deliver the solution product free of charge. During this time their technical dept kept in touch with me to make sure that my problem was solved. So I received excellent service all the way from head office right down to to the rep on the road.
0
Replies (0)