ES
EasyDNA South Africa
Unclaimed Business
ES
EasyDNA South Africa
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About EasyDNA South Africa
EasyDNA South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked EasyDNA South Africa across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMC
LC
Laubscher C
1 reviews | Active since Jan 2020
2 Sept 2025, 10:22
Poor service
Just don't use them. The admin is a nightmare, it seems like it is run by the ANC. I ordered 2 tests, now in trying to schedule the collection of the test samples, they cannot find my name and delivery details.
Helpful (0)
|Replies (0)LC
Laubscher C
1 reviews | Active since Jan 2020
2 Sept 2025, 10:22
Poor service
Just don't use them. The admin is a nightmare, it seems like it is run by the ANC. I ordered 2 tests, now in trying to schedule the collection of the test samples, they cannot find my name and delivery details.
0
Replies (0)FvdM
Francesca van der Merwe
1 reviews | Active since Jan 2020
18 Jun 2025, 09:24
Paid R4850 to EasyDNA – No Service Delivered, No Refund Offered
I paid R4850 to EasyDNA in 2024 for DNA testing of my three dogs. Despite submitting samples (Izzy, Peggy, and Purple) based on updated return instructions sent by them, they are now refusing to honour the service — claiming a “3-month expiry” hidden in their fine print. At no point during purchase or follow-up was this expiry period clearly communicated. When I raised this under South Africa’s Consumer Protection Act — which requires clear and fair disclosure of conditions — they shut the case down and told me the samples would be destroyed. This is completely unacceptable. Avoid this company.
Helpful (0)
|Replies (0)FvdM
Francesca van der Merwe
1 reviews | Active since Jan 2020
18 Jun 2025, 09:24
Paid R4850 to EasyDNA – No Service Delivered, No Refund Offered
I paid R4850 to EasyDNA in 2024 for DNA testing of my three dogs. Despite submitting samples (Izzy, Peggy, and Purple) based on updated return instructions sent by them, they are now refusing to honour the service — claiming a “3-month expiry” hidden in their fine print. At no point during purchase or follow-up was this expiry period clearly communicated. When I raised this under South Africa’s Consumer Protection Act — which requires clear and fair disclosure of conditions — they shut the case down and told me the samples would be destroyed. This is completely unacceptable. Avoid this company.
0
Replies (0)CW
Cindy W
1 reviews | Active since Jan 2020
14 Aug 2024, 11:57
Poor Service and Advertising **** for DNA testing
I placed an order with DNA testing on the 17th of May 2024. I had to follow up on my testing KIT, which was delayed, I had to then follow up on my sample with the company they use in SPAIN that has misplaced my sample and was promised then on the 5th of June that within 3 weeks I will have my results. Now they promise you will receive test results 3-6 weeks from the order. After 3 weeks I followed up again and got another apology, I eventually got the results that I must now trust after the misplacement of my KIT, after 11 weeks. You don't get a response from EasyDNA SA, but then some lady from the UK emails you with the T&C and takes zero accountability for poor service, other than that you have to try and sort things out with the testing company in Spain.
Helpful (0)
|Replies (0)CW
Cindy W
1 reviews | Active since Jan 2020
14 Aug 2024, 11:57
Poor Service and Advertising **** for DNA testing
I placed an order with DNA testing on the 17th of May 2024. I had to follow up on my testing KIT, which was delayed, I had to then follow up on my sample with the company they use in SPAIN that has misplaced my sample and was promised then on the 5th of June that within 3 weeks I will have my results. Now they promise you will receive test results 3-6 weeks from the order. After 3 weeks I followed up again and got another apology, I eventually got the results that I must now trust after the misplacement of my KIT, after 11 weeks. You don't get a response from EasyDNA SA, but then some lady from the UK emails you with the T&C and takes zero accountability for poor service, other than that you have to try and sort things out with the testing company in Spain.
0
Replies (0)