Credit card details taken, order denied

We placed an order at ?at out the Box\ in Wynberg at 7pm on the 21st March 2016. Our order was taken and credit card details taken and were informed we would get our pizza's +- 45 mins time. At 8:15 we phoned to check our order and were told they us that no one had taken our details even though we redialed the original number. I spoke to the manager Shireen who kept saying it must have been our mistake or we phoned the wrong branch.<br> <br> I find it irresponsible and very unprofessional service especially considering they have taken my credit card details down and not say they have no recollection of it! The manager was incompetent and kept repeating the same thing over and over again saying it was our mistake. DO NOT SELL FAST FOOD, accept order via phone and take details down of a financial nature and place a branch manager in place who simply diverts the issue back at the consumer! I will take this matter personally and inform all personal and professional contacts not to use Eat Out The Box's services and will take this further as my personal banking details are taken so lightly by the staff!"