TJ
Trevor J
Active since Jun 2014
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Shocking ***** Process and Solution- management too
I get a ***** credit card transaction come off while at work. My account goes to -R960 - which shocked me. I phone the ***** helplines - so unhelpful. Tell me I need to wait 12 days for ***** investigation to investigate - then have to re-order a card, and wait another 5-7 business days for that. So no fault of my own, I now have no credit card for 10 days or so - what the hell? Shocling treatment and solution for customers!!! Customer gets punished for doing noting wrong by choosing standard bank
53 replies
56 months ago
Inconsistent and incorrect lending eligibility and poor ability to explain why
I used my online banking app to see what I would qualify for in terms of a revolving credit or fixed term load. I was eligible and could see what I was in for. I was still in two minds so did not take up the load. I was also contacted by a banker to see if I need assistance in taking up the loan. I have more than enough funds, I save with standard bank and have a home load. I tried to apply today via the same channel - and the app says I no longer qualify? How ridiculous. I phoned a prestige banker who told me they cannot tell me why I am no longer eligible and that I had to phone the bank during work hours and apply for a loan. This is such bad service and an inconvenience since my credit history is was in the green with standard bank. Shocking service,. Not happy.
212 replies
69 months ago
Fake Company Steals your money
Shocking service, wont give me a refund after waiting for a month for it not to be delivered. Now their support and sales email addresses return "Address not found". Fake company!!!!!
106 replies
69 months ago
Cell C Messing with contracts - ref 0082000200
Edit - Still waiting for Cell C to get back to me - 4 days later! Shocking Was happy on a contract. Cell C tells me it has to move me to another and now cant make phone calls as new contract is a Top up and not a open line. In the middle of the Covid 19 Pandemic - phoning family is critical and essential, now I cant. Told I must now do a manual top up. Shocking. Also told it takes 3 business days to move to "open line" - cant tell me the cost implication. Shocking service. Also cancelled a 5gig R400 data bundle in July - but still charged for it in August. Throwing away my money - not in use. Literally wasting and throwing away R400. Absolutely poor service.
159 replies
79 months ago
Wont refund faulty phone -
Takealot, what poor service. You buy a product expecting it to work, and when it does not they wont give you a refund. Biast, unhelpful assistance from staff in cape town - Jesse Boer and Lana - shocking! DONT BUY ELECTRONIC ITEMS FROM TAKEALOT!!!!! My phone, 3 months old from Takealot - randomly started rebooting. 2 weeks ago, it just would not come on. I tried difference plug points, 3 different charges. Nothing. Since I cannot work without my phone I had to rush out and get a new unwanted phone. Takelot takes the return, now their Wharehouse says it comes on - there is nothing wrong with it. Refund denied. Managers in Cape Town branch - Jesse Boer and Lana (Would not give me her surnam as its apparently against company policy - what BS) had zero sympathy. Basically would not assist in any way. How can they do this and get away with this???? Is this how their company operates???? SHOCKING
0 replies
103 months ago
Charged for same day delivery (R120) and Delivery not made due to payment issue
I bought an item and selected the same day delivery option which cost R120. I followed all directions correctly and did an eft. My bank account was debited but my payment was not processed by payfast. Its sort now, but I lose a R120. This is not fair. Also Takealot's help link takes you to home page! Very frustrating.
0 replies
103 months ago
Faulty EFT Service - Loss of R120 same day delivery charge
I purchased a product from Takealot and used the PayFast EFT option. I followed all instructions and used correct reference provided. A debit was done on my account but PayFast says it cant find reference. This is poor service. The service does not work as indicated. I also had to pay R120 for same day delivery - now because of this fault service I do not get my order same day? What happens to my R120 charge?
0 replies
105 months ago
Cannot update Invoice address.....must wait 7 working days
I made a request to Update my Billing Address. That was done. When I try print my Invoice it still has the old address on. I was told I had to wait +- 7 days before I would see the change? This is ridiculous.....
122 replies
123 months ago
Credit card details taken, order denied
We placed an order at ?at out the Box\ in Wynberg at 7pm on the 21st March 2016. Our order was taken and credit card details taken and were informed we would get our pizza's +- 45 mins time. At 8:15 we phoned to check our order and were told they us that no one had taken our details even though we redialed the original number. I spoke to the manager Shireen who kept saying it must have been our mistake or we phoned the wrong branch.<br> <br> I find it irresponsible and very unprofessional service especially considering they have taken my credit card details down and not say they have no recollection of it! The manager was incompetent and kept repeating the same thing over and over again saying it was our mistake. DO NOT SELL FAST FOOD, accept order via phone and take details down of a financial nature and place a branch manager in place who simply diverts the issue back at the consumer! I will take this matter personally and inform all personal and professional contacts not to use Eat Out The Box's services and will take this further as my personal banking details are taken so lightly by the staff!"
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)