EE
Eco Essentials
Claimed Business
EE
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBN
Buks N
1 reviews | Active since Jan 2020
12 Oct 2023, 09:33
Poor after sales service
Ordered a system from the supplier, after enquiring from them if they have stock they affirm all in stock, the sales person was hot on me to transfer the money "so that he can despatch asap" 6 days later goods arrived, Electrician (fully qualified solar system installer),installed the system, I experience the fans on the inverter almost never stopped, and the on screen monitor of the inverter did not show my solar panel, Unfortunately the electrician that installed the system was busy with a large solar system installation in the DRC and could not get hold of him I WhatsApp the salesman, he rep**** that a technician will call me asap, week later never any communication from the tech or the salesman, when I send another WhatsApp to find out if the technician was going to call, I receive a WhatsApp from the salesman notifying a long list of the terms and conditions and that I must send pictures of the installation with the legal documents of the electrician so that he can firstly confirm that the system was installed by a qualified installer, I n the meantime another company salesman told me why the solar panel was not showing on the inverter screen, and the problem was sorted via phone, and I subsequently ordered 4 more panels as that was the reason for the panel not showing in display, fan Noice he explained to me why that is. here is my problem with that loadshedding essentials they are only interested in the sale, then if any "hick ups", they run to the terms and conditions, before even trying to assist what could and was a minor hick up, thanks for unsupportive service loadshedding essentials.
Helpful (0)
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Buks N
1 reviews | Active since Jan 2020
12 Oct 2023, 09:33
Poor after sales service
Ordered a system from the supplier, after enquiring from them if they have stock they affirm all in stock, the sales person was hot on me to transfer the money "so that he can despatch asap" 6 days later goods arrived, Electrician (fully qualified solar system installer),installed the system, I experience the fans on the inverter almost never stopped, and the on screen monitor of the inverter did not show my solar panel, Unfortunately the electrician that installed the system was busy with a large solar system installation in the DRC and could not get hold of him I WhatsApp the salesman, he rep**** that a technician will call me asap, week later never any communication from the tech or the salesman, when I send another WhatsApp to find out if the technician was going to call, I receive a WhatsApp from the salesman notifying a long list of the terms and conditions and that I must send pictures of the installation with the legal documents of the electrician so that he can firstly confirm that the system was installed by a qualified installer, I n the meantime another company salesman told me why the solar panel was not showing on the inverter screen, and the problem was sorted via phone, and I subsequently ordered 4 more panels as that was the reason for the panel not showing in display, fan Noice he explained to me why that is. here is my problem with that loadshedding essentials they are only interested in the sale, then if any "hick ups", they run to the terms and conditions, before even trying to assist what could and was a minor hick up, thanks for unsupportive service loadshedding essentials.
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Replies (0)SM
Setsana M
1 reviews | Active since Jan 2020
29 Nov 2021, 10:36
Scam
DO NOT BUY FROM ECO ESSENTIAL! It breaks my heart to see people frustrated and scamed. I taught her a lesson and contacted payfast and my bank. I sent them emails and proof of purchase and they reversed my money. That woman is a scam. She is very quick to respond to enquiries so that you can place an order. After that you are on your own. She doesn't respond to emails and the numbers they provided don't exist. She is evil.
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Setsana M
1 reviews | Active since Jan 2020
29 Nov 2021, 10:36
Scam
DO NOT BUY FROM ECO ESSENTIAL! It breaks my heart to see people frustrated and scamed. I taught her a lesson and contacted payfast and my bank. I sent them emails and proof of purchase and they reversed my money. That woman is a scam. She is very quick to respond to enquiries so that you can place an order. After that you are on your own. She doesn't respond to emails and the numbers they provided don't exist. She is evil.
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Replies (0)KK
Kwandile K
1 reviews | Active since Jan 2020
18 Nov 2021, 23:11
SCAMMERS THAT ONLY ACCEPT THE MONEY BUT NOT DELIVER.
I placed my order on the 25.10.2021 until now my order is not delivered, I tried calling their number it does not work, I have email them Bonie responded saying i will get my delivery in 2-4 working days but it has been a week now nothing, Their service is so disgusting no communication nothing, You literally talk alone on the emails, I want my product I ordered or if not refund my money yerrrrrrrrr. I now see that your product is on takealot maybe this time around everything will be quicker than before.
Helpful (0)
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Kwandile K
1 reviews | Active since Jan 2020
18 Nov 2021, 23:11
SCAMMERS THAT ONLY ACCEPT THE MONEY BUT NOT DELIVER.
I placed my order on the 25.10.2021 until now my order is not delivered, I tried calling their number it does not work, I have email them Bonie responded saying i will get my delivery in 2-4 working days but it has been a week now nothing, Their service is so disgusting no communication nothing, You literally talk alone on the emails, I want my product I ordered or if not refund my money yerrrrrrrrr. I now see that your product is on takealot maybe this time around everything will be quicker than before.
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Replies (0)pM
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Kgothatso M
1 reviews | Active since Jan 2020
1 Oct 2021, 14:46
Good Products, Bad Customer Service ⚠️🚮
I loved their products so much and they worked👌🏽 Last time I ordered from them I waited for months lucky I managed to get my refund. Does this company still operate? Where can one get their products 🤣😂
Helpful (0)
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Kgothatso M
1 reviews | Active since Jan 2020
1 Oct 2021, 14:46
Good Products, Bad Customer Service ⚠️🚮
I loved their products so much and they worked👌🏽 Last time I ordered from them I waited for months lucky I managed to get my refund. Does this company still operate? Where can one get their products 🤣😂
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Replies (0)NG
Nosiphiwo G
1 reviews | Active since Jan 2020
6 Sept 2021, 19:32
Scam
I think company is a scam. Sent items for return. Only to be told it closed down. Items were to be delivered by courier at adress given by them in less than a week.
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Nosiphiwo G
1 reviews | Active since Jan 2020
6 Sept 2021, 19:32
Scam
I think company is a scam. Sent items for return. Only to be told it closed down. Items were to be delivered by courier at adress given by them in less than a week.
0
Replies (0)UU
User1 User
1 reviews | Active since Jan 2020
15 Jul 2021, 17:15
Eco Essentials Bad Service & How To Get Your Products Delivered
Hi There!!, I received my products today after 6 months, for a moment I thought I lost my money. If you bought online and have your proof of payment please contact OZOW support@ozow.com which is their payment method online and inform them that you were scammed by a company that uses their services and you would like to get assistance from them, they will make follow ups with eco essentials and you will get your products delivered and they will keep you updated with emails until you receive your products. But Please Never Buy From Them Again !!!!!!!!!!! They need us to stay in business we might as well leave them if their Service is this Terrible!!!
Helpful (0)
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User1 User
1 reviews | Active since Jan 2020
15 Jul 2021, 17:15
Eco Essentials Bad Service & How To Get Your Products Delivered
Hi There!!, I received my products today after 6 months, for a moment I thought I lost my money. If you bought online and have your proof of payment please contact OZOW support@ozow.com which is their payment method online and inform them that you were scammed by a company that uses their services and you would like to get assistance from them, they will make follow ups with eco essentials and you will get your products delivered and they will keep you updated with emails until you receive your products. But Please Never Buy From Them Again !!!!!!!!!!! They need us to stay in business we might as well leave them if their Service is this Terrible!!!
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Replies (0)SM
Simangele M
1 reviews | Active since Jan 2020
30 Jun 2021, 16:26
Don't buy from this site, they scammers!
It's been over a year now since I placed an order at ECO ESSENTIALS and I've never received my order. They don't respond to my emails and their number ain't working. These people are scammers!!!!!!!!
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Simangele M
1 reviews | Active since Jan 2020
30 Jun 2021, 16:26
Don't buy from this site, they scammers!
It's been over a year now since I placed an order at ECO ESSENTIALS and I've never received my order. They don't respond to my emails and their number ain't working. These people are scammers!!!!!!!!
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Replies (0)