ES
Echo Service Provider
Unclaimed Business
ES
Echo Service Provider
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Internet & Telecoms
#36NPS Score
0Unlikely
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Julian R
1 reviews | Active since Jan 2020
2 Dec 2022, 06:17
Echo Service Provider - AVOID AT ALL COSTS
Echo Service Provider is the worst option in Fibre solutions that I have ever come across. I have had a business for 28 years, and have used every service provider as they have come and gone, upgrading as the technology allows. From Telkom through Alteck, Mweb and Vodacom, and now Echo. By far, as that is saying a lot. Echo service provider is the worst service provider, even worse than Telkom at it's worst The fibre speed is inconsistent and intermitted at best,with it hardly ever reaching desired speed. Customer service is non existent, with a horrible attitude from top management right through the whole company structure. They will not take responsibility for any issue. They will not provide any IT support. Their pricing is 3 times more than any competitor, from the most basic package right through to any upgrade requirement. These is no commitment regarding turn around time on faults. Their SLA & MLA is a joke. I all my years of doing business, I have never come across a more arrogant, dysfunctional and disorganizes company. The only aspect they care for, and require, is to have your account paid. The rest, is null and void Echo Service Provider - AVOID AT ALL COSTS
Helpful (0)
|Replies (0)JR
Julian R
1 reviews | Active since Jan 2020
2 Dec 2022, 06:17
Echo Service Provider - AVOID AT ALL COSTS
Echo Service Provider is the worst option in Fibre solutions that I have ever come across. I have had a business for 28 years, and have used every service provider as they have come and gone, upgrading as the technology allows. From Telkom through Alteck, Mweb and Vodacom, and now Echo. By far, as that is saying a lot. Echo service provider is the worst service provider, even worse than Telkom at it's worst The fibre speed is inconsistent and intermitted at best,with it hardly ever reaching desired speed. Customer service is non existent, with a horrible attitude from top management right through the whole company structure. They will not take responsibility for any issue. They will not provide any IT support. Their pricing is 3 times more than any competitor, from the most basic package right through to any upgrade requirement. These is no commitment regarding turn around time on faults. Their SLA & MLA is a joke. I all my years of doing business, I have never come across a more arrogant, dysfunctional and disorganizes company. The only aspect they care for, and require, is to have your account paid. The rest, is null and void Echo Service Provider - AVOID AT ALL COSTS
0
Replies (0)JL
Julian L
1 reviews | Active since Jan 2020
15 Dec 2015, 08:12
Support is really bad
We have constant issues with our fiber lines and they always try to find a solution where they can say its not their problem so they can close the call but normally the problem is with them lacking the knowledge to configure and support these systems. And if you get them to fix something they normally break something else as they don't know what their doing. Another thing is they will get work around to fix issues instead of fixing the problem which has major consequences later on. I would not recommend them for any business use but probably would be fine when it comes to home ADSL when its not such a big problem when your down.
Helpful (0)
|Replies (0)JL
Julian L
1 reviews | Active since Jan 2020
15 Dec 2015, 08:12
Support is really bad
We have constant issues with our fiber lines and they always try to find a solution where they can say its not their problem so they can close the call but normally the problem is with them lacking the knowledge to configure and support these systems. And if you get them to fix something they normally break something else as they don't know what their doing. Another thing is they will get work around to fix issues instead of fixing the problem which has major consequences later on. I would not recommend them for any business use but probably would be fine when it comes to home ADSL when its not such a big problem when your down.
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