JR
Julian R
Active since Jan 2011
25
Reviews
0
Industries
Reviews
25 reviews5 months ago
Zara Online order placed but deliver date not adhered to.
I placed an order online with Zara on 2025.11.02. The website offered 2 delivery options: 07.11 @ R 79.00 and 10.11 for free. I specifically chose 07.11 as I am travelling. After placing and paying, I received an email stating that delivery can only be executed after the 10th. I have now tried to speak to online consultants to try and resolve this matter. I had 3 conversations. all of which were unhelpfull and refused to be of any assistance, and the chats were closed before any kind of resolution was found. They also refused to assist with any contact numbers. I have tried to phone all contact numbers I could find online, none of which work, not even the store numbers. Zara absolutely refuses to assist handle my query, and refuse to discuss this with me or offer any support services
0 replies
27 months ago
Refusing a legitimate refund
In June 2023 I incorrectly made a payment to Click Cleaning. I realized by mistake in December 2023, after which I contacted my account sales consultant. She said she would look into the matter, but after my next contact she blocked my number that I could not get hold of her. I then proceeded to find contact details for their head office branch and on whatsapp made them, aware of the matter. on 17 January they promised a refund, which I cannot trace. I have sent them various messages, but no one responds or comes back to me. This company is not honest, and does not deal in good integrity with clients.
0 replies
28 months ago
Bad Service, Bad Attitude
My last payment Was due end on December 2023. I made an additional payment on 2 December, which was received on 14 December as validated by your call consultant. However, your company still proceeded to process a too large and therefore ******** amount from my account. On querying this on your call centre, I received very rude and snarky comments, stating that I had to send proof of payment of the additional payment, even though your consultant had verified it had been received. She also refused to log the refund, stating that the debit order must first reflect in your account. On asking to speak to a manager, she first put me on hold, then disconnected the call.
129 replies
32 months ago
Netstar is the pits
Stay away from Netstar. In January 2023 we upgraded our existing vehicles (x3), and added a unit to our company delivery vehicle (x1). We specifically moved away from Tracker to have all vehicles in the same company portfolia. From the word go we have had nothing but issues. From not arriving for appointments, to faulty units being installed, to componentry being installed which does not work together 8 months down the line, and one vehicle constantly gives Panic signals, while the other does not report all stops on a trip sheet. I have been told so many things, from settings that need to be changed, to units which are not incompatible. The service assistant has been plain rude and passive aggressive, telling me she will need to deactivate all security features which makes the unit null and void just to ensure that all vehicle stops are reported They have now come up with a story that the unit installed, while being perfectly functional, will not report all vehicle stops. A new, more expensive unit needs to be installed, and the old units outstanding amount needs to be settled in full. Netstar use to be my preferred service supplier in this sphere - but this has fast changed. I will not use them in future again, and I urge any other persons to think twice before contacting them As I said - Units are faulty - installers are rude and inefficient - Service representatives are rude and not helpful at all.
132 replies
38 months ago
VODACOM SUCKS!
I installed Vodacom Fibre in October 2022. I was sold a solution with a 1 month backup solution free of charge. I was charged for the backup for the first month, and 3 months subsequently - although I lodged a complaint & cancellation in December 2022. It has taken 4 just to cancel the 1 month backup solution. I am still waiting for a credit note totaling R 3596.00 . This month a credit note has been raised for R 32.11. I have tried to give my account manager various calls, but he refuses to take my calls. No one answers my emails. I am so fed up. If I dont pay, service is suspended in 2 days, but Vodacom can charge me for 4 months for a service not rendered, and still refuse to credit this amount
212 replies
38 months ago
ENSURE SERVICES does not have your best interest at heart
I am extremely unhappy with the services and products received from this company. Deliver has been 2 weeks late, only to receive a battery in very evidently tampered with packaging, leading me to believe this is not a new, but rather a second hand unit. DO NOT DEAL WITH THIS COMPANY. They do not have your best interest at heart!!!!!
0 replies
41 months ago
Echo Service Provider - AVOID AT ALL COSTS
Echo Service Provider is the worst option in Fibre solutions that I have ever come across. I have had a business for 28 years, and have used every service provider as they have come and gone, upgrading as the technology allows. From Telkom through Alteck, Mweb and Vodacom, and now Echo. By far, as that is saying a lot. Echo service provider is the worst service provider, even worse than Telkom at it's worst The fibre speed is inconsistent and intermitted at best,with it hardly ever reaching desired speed. Customer service is non existent, with a horrible attitude from top management right through the whole company structure. They will not take responsibility for any issue. They will not provide any IT support. Their pricing is 3 times more than any competitor, from the most basic package right through to any upgrade requirement. These is no commitment regarding turn around time on faults. Their SLA & MLA is a joke. I all my years of doing business, I have never come across a more arrogant, dysfunctional and disorganizes company. The only aspect they care for, and require, is to have your account paid. The rest, is null and void Echo Service Provider - AVOID AT ALL COSTS
0 replies
50 months ago
Rain is not a viable option
Rain has no good news. No good service. No good reviews. I signed up a week ago. From receiving the router, I have not had a days coverage. I phoned daily, was told the tower was down and a technician was requested. 5 Days and no one had attended to the matter. 2 requests for call back from a manager ignored. 3 promised calls from a technician never occurred. 2 Cancellation requests ignored. Do not fool yourself RAIN IS NOT A VIABLE OPTION
477 replies
67 months ago
Worst Service ever from FNB
I have a query on my credit card statement for FNB Bossiness. I received the contact number for FNB credit card banking today from my account manager : (011)369 2832 I proceeded to phone the number and spoke to a lady, 2020-10-13 @ 11:20 (approx) After talking a few minutes, she refused to assist and do the calculations as I requested, to explain to me what is going on. She insisted I send an email to a help line. I have been waiting for months on an answer for this, and then requested to speak to her manager. She refused, stating that she is working remotely. I then asked her to give me her managers email, which she refused. I insisted on this, and then she proceeded to disconnect the call. She refused to assist me in any manner possible This is not the level of service I expect from FNB and I am extremely upset about being handled like this I feel that this employee should be taken to task in the most severe manner possible
53 replies
84 months ago
Standard bank is not serious about service
I have an issue with one of my accounts with Standard bank. I have been trying to resolve it and have been sent from department to department, the one blaming the other and saying they cannot do anything. Frustrated, I have tried to speak to Customer complaints. Once again, I was told they cannot assist me. I asked to be put through to a manager, and was put on hold for 53 minutes. Who do I complain to i customer complaints cannot even assist?
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (24%)
1 Star
19 (76%)