Ecomed Medical (Pty) Ltd
Claimed Business
Ecomed Medical (Pty) Ltd
Claimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#14Ranked In Health & Medical
4h 21mReply Time
100 NPSVery Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 2 hours 38 min
TrustIndex
0
Ranking
#14
in Health & Medical
Avg Reply
4h 21m
NPS Score
100
Recommended: Very Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 2 hours 38 min
Review Distribution
3.5|8 Reviews
Jun '25 - May '26
5(62.5%)
4(0%)
3(0%)
2(0%)
1(37.5%)
5(62.5%)
4(0%)
3(0%)
2(0%)
1(37.5%)
Frequently Asked Questions About Ecomed Medical (Pty) Ltd
Ecomed Medical (Pty) Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. They reply to 67% of negative reviews, typically within 2 hours 38 min. Hellopeter has tracked Ecomed Medical (Pty) Ltd across 40 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVG
Vee G
1 reviews | Active since Jan 2020
17 Mar 2026, 09:49
POOR AFTER SERVICE FROM DANIEL SMIT
My complaint : Dear Ecomed Medical Team, I would like to formally express my disappointment with the after-sales service I have received from Daniel Smit of Ecomed Medical Pty Ltd. Since 26 February, I have been enquiring about purchasing an additional mask and specifically requested pictures of the item to assist with my decision. Unfortunately, I have received no response to date. I followed up again on 13 March with the same request, but once again, my enquiry was ignored. As of today, 17 March, I have still not received any feedback or communication. This lack of response is extremely frustrating and does not reflect the level of service one would expect, especially from a sales representative responsible for client support and product enquiries. I would appreciate it if this matter could be addressed urgently, and that I receive the requested information without further delay.
Helpful (0)
|Replies (0)VG
Vee G
1 reviews | Active since Jan 2020
17 Mar 2026, 09:49
POOR AFTER SERVICE FROM DANIEL SMIT
My complaint : Dear Ecomed Medical Team, I would like to formally express my disappointment with the after-sales service I have received from Daniel Smit of Ecomed Medical Pty Ltd. Since 26 February, I have been enquiring about purchasing an additional mask and specifically requested pictures of the item to assist with my decision. Unfortunately, I have received no response to date. I followed up again on 13 March with the same request, but once again, my enquiry was ignored. As of today, 17 March, I have still not received any feedback or communication. This lack of response is extremely frustrating and does not reflect the level of service one would expect, especially from a sales representative responsible for client support and product enquiries. I would appreciate it if this matter could be addressed urgently, and that I receive the requested information without further delay.
0
Replies (0)PT
Pierre T
1 reviews | Active since Jan 2020
9 Jan 2026, 06:44
Excellent service
Just acknowledging and thanking The Ecomed staaf in Rustenburg-Sr Analise and Sonja, for their super service, on a holday!!! They are always so professional and ready to help. Thank you PJ du Toit
Helpful (0)
|Replies (0)CM
Colleen M
1 reviews | Active since Jan 2020
17 Nov 2025, 12:26
Brilliant Service
Ecomed staff in Johannesburg have always gone out of their way in support of my Mother In Law and her COPD diagnosis. Always pleasant, very quick to respond to any queries and very professional. A specific mention has to go to Ian Grobler who services the East Rand in Gauteng. He is always helpful, professional, knoweledgable, answers any question on the Ecomed products and he goes out of his way to support his patients.
Helpful (0)
|Replies (0)CM
Colleen M
1 reviews | Active since Jan 2020
17 Nov 2025, 12:26
Brilliant Service
Ecomed staff in Johannesburg have always gone out of their way in support of my Mother In Law and her COPD diagnosis. Always pleasant, very quick to respond to any queries and very professional. A specific mention has to go to Ian Grobler who services the East Rand in Gauteng. He is always helpful, professional, knoweledgable, answers any question on the Ecomed products and he goes out of his way to support his patients.
0
Replies (0)PG
Pearlene G
1 reviews | Active since Jan 2020
16 Sept 2025, 13:19
Excellent Customer Service
The best customer service I have ever received has been from Polly Mndaweni. She goes above and beyond in her work — even waking up at 2am if I reached out about medical issues. She sent me encouraging messages, constantly kept me updated with my claim, and truly cared about my well-being. Her support made a stressful situation so much easier to handle, and I’m deeply grateful for her dedication and compassion.
Helpful (0)
|Replies (0)PG
Pearlene G
1 reviews | Active since Jan 2020
16 Sept 2025, 13:19
Excellent Customer Service
The best customer service I have ever received has been from Polly Mndaweni. She goes above and beyond in her work — even waking up at 2am if I reached out about medical issues. She sent me encouraging messages, constantly kept me updated with my claim, and truly cared about my well-being. Her support made a stressful situation so much easier to handle, and I’m deeply grateful for her dedication and compassion.
0
Replies (0)AS
Ann S
1 reviews | Active since Jan 2020
14 Jul 2025, 10:25
Excellent service
To whom it may concern I would like to thank Christina Martin for excellent service, when needed. As a COPD patient I need to be on 24/7 oxygen. Every time during an emergency, like Friday 12 July, when Brakpan was without electricity for 22 hours, Christina immediately assist with a refill back up. This assistance helped me to stay at home, throughout the night and only had to go to hospital for oxygen the next morning. Christina is a valuable asset to any firm. I would like to thank her for always going the extra mile with a smile. Regards Ann Strydom
Helpful (0)
|Replies (0)AS
Ann S
1 reviews | Active since Jan 2020
14 Jul 2025, 10:25
Excellent service
To whom it may concern I would like to thank Christina Martin for excellent service, when needed. As a COPD patient I need to be on 24/7 oxygen. Every time during an emergency, like Friday 12 July, when Brakpan was without electricity for 22 hours, Christina immediately assist with a refill back up. This assistance helped me to stay at home, throughout the night and only had to go to hospital for oxygen the next morning. Christina is a valuable asset to any firm. I would like to thank her for always going the extra mile with a smile. Regards Ann Strydom
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Replies (0)AG
Abie G
1 reviews | Active since Jan 2020
7 Jul 2025, 11:41
Rude and unhelpful Ecomed staff.
I spoke to a lady called Lynette. Most rude person I ever spoke to. 1. She interrupts constantly 2. No phone etiquette 3. She picks a fight immediately 4. Very unhelpful When you ask to speak to a manager to report her bad behavior, se refuses and hangs up. It is so unfortunate that such a rude and emotional immature person is the first contact of their business. I really hope that Ecomed's management sees this post and call me!!!!
Helpful (0)
|Replies (0)AG
Abie G
1 reviews | Active since Jan 2020
7 Jul 2025, 11:41
Rude and unhelpful Ecomed staff.
I spoke to a lady called Lynette. Most rude person I ever spoke to. 1. She interrupts constantly 2. No phone etiquette 3. She picks a fight immediately 4. Very unhelpful When you ask to speak to a manager to report her bad behavior, se refuses and hangs up. It is so unfortunate that such a rude and emotional immature person is the first contact of their business. I really hope that Ecomed's management sees this post and call me!!!!
0
Replies (0)GW
Georgie W
1 reviews | Active since Jan 2020
10 Jun 2025, 11:06
Life threatening delays
The response time to supplying my father's breathing apparatus has been 9 weeks and waiting since prescribed by our cardiologist after my father had a TIA and ongoing heart issues and suffers with extreme sleep apnea which has made this machine absolutely necessary for his survival. This delay could cause him to pass away in his sleep and it is pathetic that Eco Med is not phased that this delay could cost him his life! We have submitted all necessary paper work to Momentum and Eco Med and the ball is in their court. We will take legal action should the delay of this process lead to his demise.
Helpful (0)
|Replies (0)GW
Georgie W
1 reviews | Active since Jan 2020
10 Jun 2025, 11:06
Life threatening delays
The response time to supplying my father's breathing apparatus has been 9 weeks and waiting since prescribed by our cardiologist after my father had a TIA and ongoing heart issues and suffers with extreme sleep apnea which has made this machine absolutely necessary for his survival. This delay could cause him to pass away in his sleep and it is pathetic that Eco Med is not phased that this delay could cost him his life! We have submitted all necessary paper work to Momentum and Eco Med and the ball is in their court. We will take legal action should the delay of this process lead to his demise.
0
Replies (0)AI
ARNOLD I
1 reviews | Active since Jan 2020
7 Jun 2025, 09:22
Oxygen Concentrators
Fantastic company with remarkable people. My oxygen concentrator failed late on a Friday afternoon. Within 2 hours they were able to deliver to my house a brand-new unit. The lady was kind, courteous and professional. Hats off to Ecomed and Christina.
Helpful (0)
|Replies (0)AI
ARNOLD I
1 reviews | Active since Jan 2020
7 Jun 2025, 09:22
Oxygen Concentrators
Fantastic company with remarkable people. My oxygen concentrator failed late on a Friday afternoon. Within 2 hours they were able to deliver to my house a brand-new unit. The lady was kind, courteous and professional. Hats off to Ecomed and Christina.
0
Replies (0)