Econorisk Pty Ltd and Hollard trucking insurers provide horrendous service

We have had business insurance with Econorisk Pty Ltd since 2019 and the underwriter for this is Hollard trucking . First I spoke to Brenda at Captive and she referred me to Econorisk claim administrator Isaac to assist me with putting in a claim. Then from then on I worked with Isaac and submitted all requested documents from their side and he opened a claim number COM156343JB/1 , and he instructed me should third party make contact with me I shouldn't communicate anything just refer all communications to him and they'll manage everything from their side of which I did with every email received was forwarded to the administrator. On the 04/10/2022 received an email which was sent to Isaac from Bradley (Hollard trucking) which confirmed that claim was validated Claim number TKJCLTK000003706 6299318

However on the 19 September 2022 , received email from third party which indicated that there hasn't been any contact made from my insurer . I informed Isaac that third party is now going to issue default judgement against the company because there's no communication from our side.

Yesterday 14/11/2022 received a document that judgment has been lodged against our company and I had sent numerous emails requesting update on the matter and if there has been any commutation made with third party instead Bradley forwarded emails to his colleagues (HollardThirdPartyClaims) and CC me and still nothing is done to date. would you kindly assist as this is the worst service I've ever received. This is the very first time we put in a claim and our premiums are up to date I DON'T recommend these companies at all