EA
Edmond Auto Durban
Unclaimed Business
EA
Edmond Auto Durban
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
21 Dec 2023, 18:30
Poor service.
I took my new vehicle in for a service on the 30th October 2023, and made an inquiry about an issue that should be covered by the warrantee. Upon collecting my vehicle they assured me they would revert with a resolution the following day. I found this acceptable and departed. Subsequently, I have had to follow up and have done so several times to date. I am always given the runaround every time and they always assure me they will get back to me within the course of the day with a resolution. They have still not called me once with any feedback almost two whole months later. I'm not a happy customer :-(
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Anonymous
1 reviews | Active since Jan 2020
21 Dec 2023, 18:30
Poor service.
I took my new vehicle in for a service on the 30th October 2023, and made an inquiry about an issue that should be covered by the warrantee. Upon collecting my vehicle they assured me they would revert with a resolution the following day. I found this acceptable and departed. Subsequently, I have had to follow up and have done so several times to date. I am always given the runaround every time and they always assure me they will get back to me within the course of the day with a resolution. They have still not called me once with any feedback almost two whole months later. I'm not a happy customer :-(
0
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SG
Samantha G
1 reviews | Active since Jan 2020
21 Jun 2019, 10:12
Disappointed
Dec 2018, I purchased my second vehicle from Edmond Auto Durban. Everything was great. Within first week of having vehicle, I informed the used car sales manager of some faults on vehicle. Six months later, and finally something was done, despite numerous attempts before hand, however because of the delay in fixing certain issues, I now sit with two brand new tyres placed on vehicle at time of purchased, having gone smooth, and the used car sales manager refusing to replace them, despite them having ended up this way due to his negligence in fixing the vehicles issues for six months. Then he states that the problem should of been sorted earlier, and stating the way vehicle has been driven, claiming I never attempted to get vehicle to them...SERIOUSLY!!! It's easy to blame the client when you are at fault and won't admit it. Now I sit with two smooth tyres, rotated to back of vehicle, because the used car sales manager, neglected my requests for six months, neglected to assist me from the very first week of having the car and reporting the issues, and neglected his after sales responsibilities. Will I recommend them to purchase a vehicle, NO! their after sales service destroys their great helpfulness when purchasing a vehicle. A real disappointment from an initially good relationship this has turned out to be.
Helpful (0)
|Replies (0)SG
Samantha G
1 reviews | Active since Jan 2020
21 Jun 2019, 10:12
Disappointed
Dec 2018, I purchased my second vehicle from Edmond Auto Durban. Everything was great. Within first week of having vehicle, I informed the used car sales manager of some faults on vehicle. Six months later, and finally something was done, despite numerous attempts before hand, however because of the delay in fixing certain issues, I now sit with two brand new tyres placed on vehicle at time of purchased, having gone smooth, and the used car sales manager refusing to replace them, despite them having ended up this way due to his negligence in fixing the vehicles issues for six months. Then he states that the problem should of been sorted earlier, and stating the way vehicle has been driven, claiming I never attempted to get vehicle to them...SERIOUSLY!!! It's easy to blame the client when you are at fault and won't admit it. Now I sit with two smooth tyres, rotated to back of vehicle, because the used car sales manager, neglected my requests for six months, neglected to assist me from the very first week of having the car and reporting the issues, and neglected his after sales responsibilities. Will I recommend them to purchase a vehicle, NO! their after sales service destroys their great helpfulness when purchasing a vehicle. A real disappointment from an initially good relationship this has turned out to be.
0
Replies (0)