EI
Efficient Insure
Unclaimed Business
EI
Performance(last 12 months):
Ranked In Insurance
#49NPS Score
0Unlikely
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTT
Tannor T
1 reviews | Active since Jan 2020
19 Nov 2025, 11:52
Rude Staff!
I won’t mention names, but the staff in this company’s claims department urgently need proper training on how to deal with clients. It’s very clear from other reviews that I’m not the only one experiencing the same issues, there are multiple comments about bad attitude from staff members! As someone who manages multiple units, I sometimes need a few minutes to gather the correct information. Instead of being patient or understanding, I was repeatedly spoken over and interrupted. The lack of professionalism is honestly unacceptable and incredibly frustrating. Disappointing experience overall. I hope management takes these ongoing complaints seriously!
Helpful (0)
|Replies (0)TT
Tannor T
1 reviews | Active since Jan 2020
19 Nov 2025, 11:52
Rude Staff!
I won’t mention names, but the staff in this company’s claims department urgently need proper training on how to deal with clients. It’s very clear from other reviews that I’m not the only one experiencing the same issues, there are multiple comments about bad attitude from staff members! As someone who manages multiple units, I sometimes need a few minutes to gather the correct information. Instead of being patient or understanding, I was repeatedly spoken over and interrupted. The lack of professionalism is honestly unacceptable and incredibly frustrating. Disappointing experience overall. I hope management takes these ongoing complaints seriously!
0
Replies (0)GC
Grant C
1 reviews | Active since Jan 2020
18 Mar 2024, 05:12
Bad service over charged
Don't get personal insurance with this company, after been a long standing customer I did a benchmarking exercise, massively overcharged. Very outdated processes and systems, slow response rate, they were content to lose a customer, didn't even get a phone call. Other insurers rep**** in 10min with a quote and a call back, they took 2 days to reply with a counter quote. The JHB branch has such apathy. There is no benefit for the customer or customer service. NOT efficient at all.
Helpful (0)
|Replies (0)GC
Grant C
1 reviews | Active since Jan 2020
18 Mar 2024, 05:12
Bad service over charged
Don't get personal insurance with this company, after been a long standing customer I did a benchmarking exercise, massively overcharged. Very outdated processes and systems, slow response rate, they were content to lose a customer, didn't even get a phone call. Other insurers rep**** in 10min with a quote and a call back, they took 2 days to reply with a counter quote. The JHB branch has such apathy. There is no benefit for the customer or customer service. NOT efficient at all.
0
Replies (0)