1 reviews | Active since Member
It was my husbands birthday so we decided to try out Elephant & co at Pavilion Westville. When we got there, the staff informed us that they are not a children friendly restaurant so there is no baby chair for my 7month old and no menu for my 4year old. Then the guy tells us that he cannot give us a cushioned seat due to us having kids because we can leave the baby to sleep on the cushion which we could never do in the first place because the seat wouldn't be comfortable and the baby could fall, we didn't see the logic. We still decided to stay to try out the food because our 7month old can be on our lap or arms if asleep we didn't find it a problem. After motivating that we not using the cushioned seats to leave our kids to lounge on, we get the desired seat. while awaiting the arrival of our meals, the staff are over our heads, watching us like hawks to see that we do not use their seats for the kids so it does not get messed or damaged, we were also warned that my 4year old must not put her feet on the cushions even though she was not disruptive or mishandled their property. When our food arrived, with a baby on my lap I mistakenly dropped my fork which hit my leg and fell to the floor, the staff came running to me checking the cushioned seat to see if I hadn't messed it. I did explain it fell on myself she asked me rudely to pick it up from the floor which I was already doing. They were extremely rude, unfriendly, unpleasant, with no customer ethics. We felt extremely uncomfortable and regretted staying to try out their food even though we had a mouth full about having our kids with us before we were even seated. The food was tasteless, one was overdone with cold mash and the other was underdone with extremely hot chips. Worst restaurant I've been to and certainly will not be returning with or without my kids.
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