Failed Account activation

Kindly receive attached proof of payment as requested and assist with profile activation.

I waited for profile login credentials for +30 days till to date, and was further informed my account will be activated once the first premium is debited, unfortunately the system failed to generate me login pin to my app. I've called numerous times from Monday the 5th June 2023 till today the 9th June 2023 requesting assistance but nothing happened.

Please rectify this error because, I was told by your consultant Bonolo that my premium debit is not reflecting on your system meaning I don't have cover on my policy which I've already paid for, this amount was debited on the 26th May 2023 from my capitec account.

Your system is failing to generate login pin, last month we tried to generate the pin while I was on the line but it failed on both my numbers consistantly and a ticket was raised but I never received feedback.

If there's an alternative method I can use to get assistance should I have an emergency kindly advice. Regards Mr A Makgoale