TJ
Thapz J
Active since Jan 2021
6
Reviews
0
Industries
Reviews
6 reviews11 months ago
No paid up letter
This company promised to generate a paid up letter after settling my account with NEDBANK, now is over a full month not recieving it. They are very ***********. Wendy Buthelezi and Jabu Twala very unprofessional.
0 replies
18 months ago
No internet whole Day
I can't believe you lair to your customers, and provide poor services. My ticket is still open from yesterday #00354976. Anyone looking for Fibre please stay away from this provider, they are very bad, no customer care line, they use only WhatsApp and internet robot. No communication for internet disruptions so you can plan ahead. Worse part I just paid my monthly premium and this is their thank you. Whole day could not work while waiting for their technician and could not write my assignments.
53 replies
24 months ago
****** prepaid data by service provider
I was on both prepaid and contract, and yesterday the 02 May 2024 purchased a R199 20 gigs valid for 1 month and mtn stole it from my account reason is my contract ended and everything including balances which I already paid for were forfeited. Then my question was why did I loose my prepaid data, they had no reason to that. If you were about to take any contract with this company stop and play far from them. Their client service is really bad.
0 replies
35 months ago
Failed Account activation
Kindly receive attached proof of payment as requested and assist with profile activation. I waited for profile login credentials for +30 days till to date, and was further informed my account will be activated once the first premium is debited, unfortunately the system failed to generate me login pin to my app. I've called numerous times from Monday the 5th June 2023 till today the 9th June 2023 requesting assistance but nothing happened. Please rectify this error because, I was told by your consultant Bonolo that my premium debit is not reflecting on your system meaning I don't have cover on my policy which I've already paid for, this amount was debited on the 26th May 2023 from my capitec account. Your system is failing to generate login pin, last month we tried to generate the pin while I was on the line but it failed on both my numbers consistantly and a ticket was raised but I never received feedback. If there's an alternative method I can use to get assistance should I have an emergency kindly advice. Regards Mr A Makgoale
53 replies
43 months ago
Poor customer service
I have two vehicles with this company for 2 years now and requested them to have both vehicles(2) under one profile or account number which I have with them, but they failed to complete this request, secondly Netstar is failing to send me both monthly statements for the 2 vehicles every month, instead they send one statement meaning I have to guess my other statement. I have highlighted for 2 years now how this is causing confusion to making payments but nothing is being done. If you call their customer care the phone just rings for long hours without assistance or even your calls being returned. Emails for customers query are automated response. This company has poor customer service and cause unnecessary arrears to monthly bills. Their self service online app and whatsapp is zero effective. Regards
266 replies
64 months ago
Worst company to have a contract with
Dear reader I'm writing this to prevent you from experiencing bad service like I did, joined telkom with a cellphone contract 2018 Dec and later added a second device 2019 May, everything went smoothly until the lock down 2020 in March, I realized telkom had no payment relief, all they did was charge crazy interest of R200. 70 to my account every month, meaning if I failed to pay my account during the previous Covid-19 telkom made R200.70x8 months =R1800 without caring if the customer wants to make Amendments to pay like other companies did. I went in Hatfield store to pay my account manually because my account was in arrears but they turned me away and said they don't take payments in store, and the next day arrears were added to my account even though I explained and tried to pay in time. This is the worst company to have a contract with, they only care about your money, no matter how loyal you've been with them.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)