EP
Empire pool renovations
Claimed Business
EP
Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDL
DARRYN L
1 reviews | Active since Jan 2020
7 Oct 2025, 15:15
They will not honor any warranty they give you!
Please people DO NOT use this company. I had my pool re-marbelited in 2023 and was given a 7-year warranty on the work. Now in October 2025, I have a few spots that look worn out already. When I called Johan, he said he I should send him the pics. I did so immediately and after a week he has still not even bothered to open the pics. I called two days after sending the pics and he said he would call me back later that day. I am still waiting for his call. Now when I call it goes straight to voicemail. The 7-year warranty is not worth the paper it is written on and he and his wife (I assume) Natsaha will simply ghost you. Eventually you will give up. I could not even get Johan back to my place to have a look at the walls.
Helpful (0)
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DARRYN L
1 reviews | Active since Jan 2020
7 Oct 2025, 15:15
They will not honor any warranty they give you!
Please people DO NOT use this company. I had my pool re-marbelited in 2023 and was given a 7-year warranty on the work. Now in October 2025, I have a few spots that look worn out already. When I called Johan, he said he I should send him the pics. I did so immediately and after a week he has still not even bothered to open the pics. I called two days after sending the pics and he said he would call me back later that day. I am still waiting for his call. Now when I call it goes straight to voicemail. The 7-year warranty is not worth the paper it is written on and he and his wife (I assume) Natsaha will simply ghost you. Eventually you will give up. I could not even get Johan back to my place to have a look at the walls.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 Mar 2025, 09:43
Shoddy Work!
Hi all. I would like to warn you not to use Empire Pool Renovations. Their work is not up to scratch and if they damage anything such as a retractable hosepipe, they simply ignore you when you ask them to replace the damaged hosepipe. I suggest you simply use a more reputable company that is willing to back up their work and address any concerns.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2025, 09:43
Shoddy Work!
Hi all. I would like to warn you not to use Empire Pool Renovations. Their work is not up to scratch and if they damage anything such as a retractable hosepipe, they simply ignore you when you ask them to replace the damaged hosepipe. I suggest you simply use a more reputable company that is willing to back up their work and address any concerns.
0
Replies (0)MM
Marcellus M
1 reviews | Active since Jan 2020
29 Aug 2023, 14:58
Shocking Service - Empire Pools
What a pue e of work Johan from Empire Pools is. After offering a 5 year warranty, 3 months after the job was completed the mosaics are peeling off. Jessica initially took my calls but has since ignored me. Tried calling Johan whose only response is verbal abuse and disgusting abuse. Laying ******** charges against this **** and *****.
Helpful (0)
|Replies (0)MM
Marcellus M
1 reviews | Active since Jan 2020
29 Aug 2023, 14:58
Shocking Service - Empire Pools
What a pue e of work Johan from Empire Pools is. After offering a 5 year warranty, 3 months after the job was completed the mosaics are peeling off. Jessica initially took my calls but has since ignored me. Tried calling Johan whose only response is verbal abuse and disgusting abuse. Laying ******** charges against this **** and *****.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 May 2023, 05:48
****s and ****-artist
Ignore any positive reviews about Beach Blue pools or Empire pools. They are all lies. Their fiends clearly post these. They are ****mers and super aggressive. They've even been on etv devi show. They also don't pay vat. Contact me if you want more detail.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 May 2023, 05:48
****s and ****-artist
Ignore any positive reviews about Beach Blue pools or Empire pools. They are all lies. Their fiends clearly post these. They are ****mers and super aggressive. They've even been on etv devi show. They also don't pay vat. Contact me if you want more detail.
0
Replies (0)