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Empowerfin
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Empowerfin faces significant customer dissatisfaction across multiple areas. The most frequent complaints involve difficulties obtaining refunds after policy cancellations, with several clients reporting being charged despite having cancelled. Customers describe extremely poor communication, including unanswered phone lines, unresponsive WhatsApp channels, and lack of follow-up on Hello Peter complaints. Claims processing delays and unauthorized deductions from payroll are also raised. A small number of positive reviews praise helpful consultants and an easy claims process, along with tailored financial wellness programs for employees.
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-72
Recommended: Unlikely
Review Distribution
1.7|18 Reviews
Jun '25 - May '26
5(17.7%)
4(0%)
3(0%)
2(5.9%)
1(76.5%)
5(17.7%)
4(0%)
3(0%)
2(5.9%)
1(76.5%)
Frequently Asked Questions About Empowerfin
Based on recent customer reviews, Empowerfin faces significant customer dissatisfaction across multiple areas. The most frequent complaints involve difficulties obtaining refunds after policy cancellations, with several clients reporting being charged despite having cancelled. Customers describe extremely poor communication, including unanswered phone lines, unresponsive WhatsApp channels, and lack of follow-up on Hello Peter complaints. Claims processing delays and unauthorized deductions from payroll are also raised. A small number of positive reviews praise helpful consultants and an easy claims process, along with tailored financial wellness programs for employees.
Empowerfin has a TrustIndex of 0 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. Hellopeter has tracked Empowerfin across 32 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Pumla M
1 reviews | Active since Jan 2020
8 Jan 2026, 14:02
****
Empower Fin is a ****en ****, i signed up on the 30 of November and cancelled on the 3 December but i was still charged R207 for services i didn't use, i advise people not to join this ******* company!!!!😡😡😡😡😡😡😡
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Emily S
1 reviews | Active since Jan 2020
26 Oct 2025, 16:56
Empowerfin **** company
Bunch of ****s I would advise people not to join their company their services is poor they have their first priority they don't treat their clients equal I have a poor experience with them I will never stop complaining until they refund me my money empowerfin ****mers
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Emily S
1 reviews | Active since Jan 2020
26 Oct 2025, 16:56
Empowerfin **** company
Bunch of ****s I would advise people not to join their company their services is poor they have their first priority they don't treat their clients equal I have a poor experience with them I will never stop complaining until they refund me my money empowerfin ****mers
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Emily S
1 reviews | Active since Jan 2020
17 Oct 2025, 10:55
Empower ****
Empowerfin is ***** company who stills from the desperate people they really don't care when try to contact they are not reachable when they call if you disagree with what they are saying they just hang up I'm really ****ed off with this company I would advise people not join until they do the right thing please refund me my money empowerfin 😡
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Emily S
1 reviews | Active since Jan 2020
17 Oct 2025, 10:55
Empower ****
Empowerfin is ***** company who stills from the desperate people they really don't care when try to contact they are not reachable when they call if you disagree with what they are saying they just hang up I'm really ****ed off with this company I would advise people not join until they do the right thing please refund me my money empowerfin 😡
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Emily S
1 reviews | Active since Jan 2020
12 Oct 2025, 09:19
Empowerfin ****
Empowerfin is the last company I would advise people not to join their ****mers and unable to be reached their calls just rings without an answer I need my refund as you refunded others they don't even care to respond on hello Peter thats prove how ****mers they are
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Emily S
1 reviews | Active since Jan 2020
12 Oct 2025, 09:19
Empowerfin ****
Empowerfin is the last company I would advise people not to join their ****mers and unable to be reached their calls just rings without an answer I need my refund as you refunded others they don't even care to respond on hello Peter thats prove how ****mers they are
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Emily S
1 reviews | Active since Jan 2020
7 Oct 2025, 13:52
Empowerfin total ****
I was their clients so their service was unable to reach one of their consultant ask me to get a cancellation letter before I get a refund I did that on the later stage they say I don't have a refund because I have cancelled and my colleagues did the same but they got refunded I will advise people not to fall for this **** company
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Emily S
1 reviews | Active since Jan 2020
7 Oct 2025, 13:52
Empowerfin total ****
I was their clients so their service was unable to reach one of their consultant ask me to get a cancellation letter before I get a refund I did that on the later stage they say I don't have a refund because I have cancelled and my colleagues did the same but they got refunded I will advise people not to fall for this **** company
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Emily S
1 reviews | Active since Jan 2020
30 Sept 2025, 09:55
Empowerfin I need my refund
I've joined empowerfin and cancelled my policy with them and received my cancellation letter 1 of their consultant ask me to submit all my salary advice/pays SLP and a cancellation to be refunded I did so today they told me there is no refund fore but my colleagues got refunded I don't how we differ coz we took the same product ...their services is very bad their land doesn't go through their WhatsApp no takes time to be responded I advice people not o join yhem
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Emily S
1 reviews | Active since Jan 2020
30 Sept 2025, 09:55
Empowerfin I need my refund
I've joined empowerfin and cancelled my policy with them and received my cancellation letter 1 of their consultant ask me to submit all my salary advice/pays SLP and a cancellation to be refunded I did so today they told me there is no refund fore but my colleagues got refunded I don't how we differ coz we took the same product ...their services is very bad their land doesn't go through their WhatsApp no takes time to be responded I advice people not o join yhem
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