Scammed

I bought tickets through Quicket These tickets are not refundable However Quicket offers “REFUND PROTECT” I paid for this “protection” The reason for purchasing the tickets for the Slapstick was to treat my children and grandchildren who were coming from the UK Due to the new travel restrictions they cannot come and all accommodation reservations have been refunded REFUND PROTECT offer no Terms and Conditions on the Quicket booking site that I could see. Only a box to tick I have sent copies of the Air Tickets and whatever documents they requested. However Pandemics/Covid are not covered for return of monies In other words it’s a scam and Quicket should NOT offer the option of customers paying extra for “protecting the refund”