E
eparcel
Claimed Business
E
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About eparcel
eparcel has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked eparcel across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKK
Karli K
1 reviews | Active since Jan 2020
13 Mar 2026, 16:58
Eparcel – Extremely Poor Service
I have had two very bad experiences with Eparcel, and both were unacceptable. During my first order, one of my packages was sent to the wrong location while the other one was delivered correctly. Because of their mistake, I had to wait more than a week to receive my package. The manager, Karel, promised he would sort it out so that I could get it the next day and said he would call me back with a plan. He never called back and completely ignored the issue. Unfortunately, my second experience has been just as bad. I placed another order that had to go through Eparcel. On 13 March, the tracking status changed to “out for delivery” early in the morning. It is now 7 p.m., and the package still has not been delivered. I also messaged Karel again, but there has been no response. After two experiences like this, it is clear that this company has serious problems with both communication and reliability. Based on my experience, the service is extremely unprofessional and very frustrating to deal with. I would not recommend using this courier company.
Helpful (0)
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Karli K
1 reviews | Active since Jan 2020
13 Mar 2026, 16:58
Eparcel – Extremely Poor Service
I have had two very bad experiences with Eparcel, and both were unacceptable. During my first order, one of my packages was sent to the wrong location while the other one was delivered correctly. Because of their mistake, I had to wait more than a week to receive my package. The manager, Karel, promised he would sort it out so that I could get it the next day and said he would call me back with a plan. He never called back and completely ignored the issue. Unfortunately, my second experience has been just as bad. I placed another order that had to go through Eparcel. On 13 March, the tracking status changed to “out for delivery” early in the morning. It is now 7 p.m., and the package still has not been delivered. I also messaged Karel again, but there has been no response. After two experiences like this, it is clear that this company has serious problems with both communication and reliability. Based on my experience, the service is extremely unprofessional and very frustrating to deal with. I would not recommend using this courier company.
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Replies (0)KM
Khanyiswa M
1 reviews | Active since Jan 2020
14 Jun 2025, 04:56
They broke and stole our parcel
They broke and stole our parcel , please return our parcel if you are not going to replace and refund us! It’s been a month since they have been doing their “investigation” we still haven’t received any feedback, no phone call or emails just bunch of ****mers who don’t want to take accountability
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Khanyiswa M
1 reviews | Active since Jan 2020
14 Jun 2025, 04:56
They broke and stole our parcel
They broke and stole our parcel , please return our parcel if you are not going to replace and refund us! It’s been a month since they have been doing their “investigation” we still haven’t received any feedback, no phone call or emails just bunch of ****mers who don’t want to take accountability
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Replies (0)KM
Khanyiswa M
1 reviews | Active since Jan 2020
29 May 2025, 08:17
eParcel damaged our parcel and said we should go claim were we bought the TV
We still have not received any feedback regarding our parcel that was damaged by the courier guy who claimed he didn’t know our parcel was fragile , Skynet is failing to train their staff how come their employee is not aware of a fragile package when the package had several stickers written fragile on it. Worst part the driver was even speeding at the time he was coming to drop off the parcel and you could see my Smart TV was damaged by putting a heavy box on top of it. He did not only damage my parcel but he was also rude in all his responses, even when he came to collect the damaged parcel , he was asked “where are they taking the TV and what was going to happen? “ he rep**** and said, “ We should ask the same people we complained to when we said he was speeding “ I am sick and tired of waiting without any answers. Why do I have to make phone calls everyday for feedbacks when you guys are supposed to be updating us , this is unacceptable and it shall not be tolerated. eparcel shall also be liable for this, we paid our money because we trusted you guys but now no one is helping us instead you guys told the courier guy to return the TV to us and we should go and claim where we bought the TV How can we go and claim the TV when we should be claiming to you guys?
Helpful (0)
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Khanyiswa M
1 reviews | Active since Jan 2020
29 May 2025, 08:17
eParcel damaged our parcel and said we should go claim were we bought the TV
We still have not received any feedback regarding our parcel that was damaged by the courier guy who claimed he didn’t know our parcel was fragile , Skynet is failing to train their staff how come their employee is not aware of a fragile package when the package had several stickers written fragile on it. Worst part the driver was even speeding at the time he was coming to drop off the parcel and you could see my Smart TV was damaged by putting a heavy box on top of it. He did not only damage my parcel but he was also rude in all his responses, even when he came to collect the damaged parcel , he was asked “where are they taking the TV and what was going to happen? “ he rep**** and said, “ We should ask the same people we complained to when we said he was speeding “ I am sick and tired of waiting without any answers. Why do I have to make phone calls everyday for feedbacks when you guys are supposed to be updating us , this is unacceptable and it shall not be tolerated. eparcel shall also be liable for this, we paid our money because we trusted you guys but now no one is helping us instead you guys told the courier guy to return the TV to us and we should go and claim where we bought the TV How can we go and claim the TV when we should be claiming to you guys?
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Replies (0)DM
Dikeledi-lady Motene
1 reviews | Active since Jan 2020
20 Sept 2022, 21:04
Best Super Speed Courier
The best courier ever and I have used quite a few, even the usual go to's and this beats them all. The ETA is impeccable😌 definitely, Whether cross province parcel collected same day delivered the next. Easy quote, super fast delivery.
Helpful (0)
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Dikeledi-lady Motene
1 reviews | Active since Jan 2020
20 Sept 2022, 21:04
Best Super Speed Courier
The best courier ever and I have used quite a few, even the usual go to's and this beats them all. The ETA is impeccable😌 definitely, Whether cross province parcel collected same day delivered the next. Easy quote, super fast delivery.
0
Replies (0)MD
Muneer D
1 reviews | Active since Jan 2020
20 May 2021, 10:19
Most Efficient courier service in South Africa
Having worked for a courier myself, I can honestly say that Eparcel is probably the most efficiently run courier service in South Africa. Their online quoting and booking service is so convinient and easy to use. Couriers always collect on the same day. Tracking of your parcel online is effortless and painless. Their customer service department is AMAZING!!! In my opinion, simply the best!
Helpful (0)
|Replies (0)MD
Muneer D
1 reviews | Active since Jan 2020
20 May 2021, 10:19
Most Efficient courier service in South Africa
Having worked for a courier myself, I can honestly say that Eparcel is probably the most efficiently run courier service in South Africa. Their online quoting and booking service is so convinient and easy to use. Couriers always collect on the same day. Tracking of your parcel online is effortless and painless. Their customer service department is AMAZING!!! In my opinion, simply the best!
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Replies (0)