Reaction form Epsom on customer feedback.

Hi

I have been supporting Epsom Seafoods from the day they first opened in Sparks Road and spend on average a minimum of 3k per visit. On this occasion I had bought 2 x 2kg prawns, crab and some fish etc the week of the 16th June 2023. I grilled one box of the prawns and curried the other. The box of grilled prawns was all soft, mushy and was stuck to the shell once grilled. This means the prawns were stale. The other box seemed ok when i shelled them to be curried so i cannot comment on its freshness. I had visitors over for early supper on the 16th. The grilled prawns was terrible but nonetheless we kind off salvaged what we could. By the way it was selling for R450 per box obviously discounted as i bought 2 boxes. On the 7th July i went to the shop and again to buy crab, prawns, fish etc. I told the guys on the floor about my experience with the previous lot i bought and asked them if i can return the prawns if i find it stale. They said they don't know and i must ask the 2 gentlemen behind the counter and suggested that i take prawns a little cheaper that just came in the day before, which i did. While waiting for my crab to be cleaned i went to the counter to tell the gentlemen about my last purchase and ask if i can return the item if stale. Instead of getting an apology and him saying yes you can or no you cannot he started questioning me about why am i complaining now and why did i not call them immediately or bring the cooked item in etc. So i try explaining that i had visitors and could not stop mid supper and say i am taking it back to the shop or ask them not to eat etc. I also tried to tell him that i dont think they were even open at that time but instead he went at me telling me its already in my head so i am going to say its stale and a whole lot of other stories. He also then said that i should rather go buy elsewhere. It was then that the argument got heated and the other workers in the shop joined saying i am shouting and i must leave the shop and again go buy elsewhere. It was at this point i realized that they were not interested in having happy customers as it was evident that they did not care about their customers feedback or experience with their products. The purpose of my long story is to warn people about Epsom Seafoods and their attitude towards your feedback. It was a very simple question of "can i return the products if it is stale" but it turned out into an argument and most definitely loss of business to them as i am ensuring my experience is know to all. There are many other seafood shops in the area but i chose to shop with them. I will now shop at the other shops. Also this is not the first time that i bought seafood that was stale as previously i had an issues with prawns and crab but on different occasions. I didn't even get to mention this but yes it has happened previously.