Bad gym

My partner and I had signed up in December and a week later we had to move to jhb as my partners dad had passed away. I then communicated with them to cancel my membership and they 1st told me to just pay the sign fees. Then weeks later they call me and tell me that I have to pay 50% of our membership fees in order to cancel our membership. When they communicate sms to me they don't even have my correct name and surname it's a completely different person as they have the wrong surname. Very disappointing and disgusting gym. I highly don't recommend going to escape gym in Phoenix. Pathetic and horrible customer service as well.