EZ-Wheels
Verified Business
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, EZ-Wheels earns strong praise for its staff conduct and the smoothness of its rent-to-buy purchase process. Customers consistently name specific consultants such as Phillip, Kabelo, Sylvia, and Ntuthu as exceptional. Staff Professionalism & Conduct (4.5) and Sales & Purchase Experience (4.3) are clear strengths. Communication & Aftercare (3.7) is generally positive but one notable complaint highlights breakdowns when issues arise.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name individual staff members as honest, patient, professional, and willing to go above and beyond. Kabelo, Phillip, Sylvia, and Ntuthu receive repeated personal praise.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Car Rental
Avg Reply
21h 34m
NPS Score
86
Recommended: Very Likely
Review Distribution
4.7|60 Reviews
Jun '25 - May '26
5(94.6%)
4(3.6%)
3(0%)
2(0%)
1(1.8%)
5(94.6%)
4(3.6%)
3(0%)
2(0%)
1(1.8%)
Recent reviews (60)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
Masilo
1 reviews | Active since Jan 2020
17 Mar 2026, 10:47
Professional, warm and friendly staff from Reception up to the Board Room
Professional, warm and friendly staff from Reception up to the Board Room. Lihle has been extremely helpful and very clear throughout the process of attaining a car for me. The contract explained clear, I couldn't ask for more. Thank you ez-wheels.
Helpful (0)
|Replies (0)M
Masilo
1 reviews | Active since Jan 2020
17 Mar 2026, 10:47
Professional, warm and friendly staff from Reception up to the Board Room
Professional, warm and friendly staff from Reception up to the Board Room. Lihle has been extremely helpful and very clear throughout the process of attaining a car for me. The contract explained clear, I couldn't ask for more. Thank you ez-wheels.
0
Replies (0)N
Nonkululeko
1 reviews | Active since Jan 2020
28 Feb 2026, 04:06
Convenient,friendly service Lihle really did her best and I love her customer service skills
Convenient,friendly service Lihle really did her best and I love her customer service skills.Paul the director of company so Humble I got my car in perfect condition perfect timing aswell. I definitely recommend EZ-Wheels.
Helpful (0)
|Replies (0)N
Nonkululeko
1 reviews | Active since Jan 2020
28 Feb 2026, 04:06
Convenient,friendly service Lihle really did her best and I love her customer service skills
Convenient,friendly service Lihle really did her best and I love her customer service skills.Paul the director of company so Humble I got my car in perfect condition perfect timing aswell. I definitely recommend EZ-Wheels.
0
Replies (0)CM
Cassandra M
1 reviews | Active since Jan 2020
26 Feb 2026, 06:27
Service received fro...
Service received from Phillip was outstanding! Highly recommend this company if you are looking for affordable and reliable cars
Helpful (0)
|Replies (0)CM
Cassandra M
1 reviews | Active since Jan 2020
26 Feb 2026, 06:27
Service received fro...
Service received from Phillip was outstanding! Highly recommend this company if you are looking for affordable and reliable cars
0
Replies (0)FN
T
Thandekile
1 reviews | Active since Jan 2020
26 Jan 2026, 06:20
They debited an amount of R11011
They debited an amount of R11011.00 without my concern. I terminated the contract with them in November but in January they took my money without sending me something informing me about what I owe them.
Helpful (0)
|Replies (0)T
Thandekile
1 reviews | Active since Jan 2020
26 Jan 2026, 06:20
They debited an amount of R11011
They debited an amount of R11011.00 without my concern. I terminated the contract with them in November but in January they took my money without sending me something informing me about what I owe them.
0
Replies (0)P
Patricia
1 reviews | Active since Jan 2020
13 Jan 2026, 06:55
This want to say thank you Sylvia, Keep up with the good work
This want to say thank you Sylvia, Keep up with the good work. she is going out of her way to help you and to make sure you as customer are happy. Thank you.
Helpful (0)
|Replies (0)K
Kele
1 reviews | Active since Jan 2020
5 Jan 2026, 11:19
I got assisted by Ph...
I got assisted by Phillip Thompson, he was so professional from the begging till the end, helped me to even get a car at affordable rate, he went extra miles and negotiated better offer for me, especially at the time i needed the car most.
Helpful (0)
|Replies (0)K
Kele
1 reviews | Active since Jan 2020
5 Jan 2026, 11:19
I got assisted by Ph...
I got assisted by Phillip Thompson, he was so professional from the begging till the end, helped me to even get a car at affordable rate, he went extra miles and negotiated better offer for me, especially at the time i needed the car most.
0
Replies (0)L