Failing To Comminicate

<p>I have a Cellphone contract through Glocell on which i pay a monthly Insurance fee.</p> <p> </p> <p>I made an insurance claim request through my-insurance@glocell which is processed through Fairtradesolutions.</p> <p> </p> <p>I was told my device would be collected on the 30th November 2016. I emailed on the day of collection to enquire on what time the collection would occur, and was told it could happen at any time up until 5 o clock.</p> <p>Up until 5 o clock, no one arrived and i received no phone calls. I emailed back to enquire on this, the lady apologised for the miscommunication but my area would only be serviced 2 days later on the 2nd of December 2016. (TODAY) </p> <p> </p> <p>First of all, i made special arrangement to stay at the address for the wednesday collection. I made sure i was available up until 5 o clock. Second of all, how do you tell a customer that the collection will happen before 5, and then tell them that the area will only be serviced two days later?</p> <p> </p> <p>I told the person that i will only be available up until 15:00 today if the collection is to happen. It is now 15:21. No attempt has been made to contact me to inform me of anything.</p> <p>Absolutely no regard for customer's time and patience.</p> <p> </p> <p>REF: 506251</p>