GR
Gray Ritchie-Robinson
Active since Apr 2015
9
Reviews
0
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Reviews
9 reviews39 months ago
Easy excuses to not credit refunds
I Purchased 2x 12 v 100Ah AGM lead acid R 3800 batteries on the 31st July 2022. They were wired in series to a 24v Gentech hyrid inverter specifically designed for the Lead acid AGM batteries purchased. The batteries failed in 5 months... Keep in mind, they were running a TV and a router... which is 200Watts at peak... They come with a 1 year warranty. When i took them back. I was told they failed because they did not charge fully.. Terrible easy excuses to not refund a customer his credit, be ashamed of yourselves... I will never make a purchase from ACDC centurion again.
0 replies
79 months ago
Terrible service
This McDonald's all ways full queue... Never empty, wait 25 minutes for a meal... *** is wrong here..rectify your ****ing management????
0 replies
94 months ago
Terrible communication
Hi, So i made an application on the website as i wanted to make a purchase for a phone on Takealot.com The application on Mobicred's webiste was declined for some identification error, apparently my ID number and Surname did not match Trans union's reply? I emailed Mobicred to resolve the issue, it took 3 days for them to reply. A reply which had no help to me. All the reply stated was that the account was declined for the exact reason i stated above. No "how can i help" or would you like us to correct the issue. I then proceeded to phone in, and explain the issue, and sent my ID to them for verification that there is no identification error, Its the system picking it up wrongly. They then told me it would be corrected, and i would be contacted back, that was 3 days ago. No contact has been made. Thanks, but no thanks, i bought my phone CASH, i do not need your credit if that is how you do business.
0 replies
105 months ago
INCORRECT BILLING ON VODACOM SIDE LEADING TO CONTRACTR SUSPENSION!
So to start off, We got an upgrade through an existing contract, we took the Huawei P9 lite and the contract debit was reduced and insurance added compare to the previous revision which was on a Samsung S6. First month of debit and no Insurance was debited, So only R308.50 was taken for the handset and data/airtime, we thought maybe the insurance only kicked in a month later. This was supposed to be in the region of R80 Second month of debit, and over R500 was taken. After a very frustrating few hours to get hold of someone competent enough to advise on the debit information, nothing was done to help out, so we reversed the debit with FNB as this is not what was signed for as per the contract. We went to Vodaworld where the contract was opened, and sat in queue with our ticket for over 30 minutes, we then explained the issue over in person and were told a complaint was lodged and we would be contacted, we were told that there were additional amounts debited, thus the R500 amount, there were amounts for 2 insurances over R120, which was never signed for. We then proceeded to pay the R308.50 for the handset and data/airtime as this is what we owe, and we did not want the Insurance as this was clearly to difficult for Vodacom to debit correctly. After 10 + sms during the next 2 weeks, and phone calls from Vodacom to tell us we owe them money, and being threatened that the number would be suspended. We were still not contacted. We went back to vodaworld to try resolve the issue again, and after sitting in another queue with our ticket for another 45 minutes, we spoke to a lady at management level. We then explained everything over again, and were told the debit was incorrect, as another customers insurance was being debited on our contract, we were told a complaint was lodged yet again, and the issue would definitely be resolved, Vodacom then proceeded not to debit the contract amount on 1st September, and then proceeded to Suspend the contract and number as we " owe"them money. After a phone call to Vodacom, they said the bank is blocking the debit, and after a phonecall to FNB, there is no block in place, only a reversal of the previous amount. This level of incompetence and lack of communication within Vodacom is pathetic, we will be walking in tomorrow for the third time, will not site in another queue, and the contract will be closed. Not a cent will be paid for penalties or outstanding debits. How many times do you have to explain a situation over, and to how many different employees, before you reach a level of Authority to resolve the issue. The Account suspension was done on : ********** And now watch as a representative from Vodacom will reply to this and say, im so sorry for your inconvenience, and we do apologise for this conflict, We will be in contact with you, and then nothing happens, those messages are just a front to show that they have at least replied, nothing actually happens to resolve the conflict, prove me wrong Vodacom.
122 replies
114 months ago
Failing To Comminicate
<p>I have a Cellphone contract through Glocell on which i pay a monthly Insurance fee.</p> <p> </p> <p>I made an insurance claim request through my-insurance@glocell which is processed through Fairtradesolutions.</p> <p> </p> <p>I was told my device would be collected on the 30th November 2016. I emailed on the day of collection to enquire on what time the collection would occur, and was told it could happen at any time up until 5 o clock.</p> <p>Up until 5 o clock, no one arrived and i received no phone calls. I emailed back to enquire on this, the lady apologised for the miscommunication but my area would only be serviced 2 days later on the 2nd of December 2016. (TODAY) </p> <p> </p> <p>First of all, i made special arrangement to stay at the address for the wednesday collection. I made sure i was available up until 5 o clock. Second of all, how do you tell a customer that the collection will happen before 5, and then tell them that the area will only be serviced two days later?</p> <p> </p> <p>I told the person that i will only be available up until 15:00 today if the collection is to happen. It is now 15:21. No attempt has been made to contact me to inform me of anything.</p> <p>Absolutely no regard for customer's time and patience.</p> <p> </p> <p>REF: 506251</p>
56 replies
117 months ago
Excellent Service and Communication (Great Prices)
<p>Now days it is difficult to find Computer stores that are reliable when it comes to feedback and warranties as well as competitive pricing. Rebeltech has all these in the bag and more.</p> <p> </p> <p>I have made two Orders in the previous month.</p> <p> </p> <p>Both orders were placed and ready for collection within 3 hours of placing the order. At each step of my order i was kept up to date.</p> <p> </p> <p>On my second order the price was marked down a day after. When i asked to drop it to the new price it was done with ease and i receieved a friendly reply.</p> <p> </p> <p>Great Service and communication and the prices are very competitive.</p> <p> </p> <p>Good Job Rebeltech.</p>
0 replies
119 months ago
Poor Communication
<p>I stretched my paitence very far before deciding to finaly take this public.</p> <p> </p> <p>I got a 4mb Wireless connection installeda few months back, and at first the connection seemed good. After2 months, the connection started become eratic, Very unstable.</p> <p> </p> <p>I contacted and emailed Neotel a few times. Each time i was taken through a reset process whereby i have to reset my router while instructed by a neotel employee. The few guys that have helped me reset my connection were polite and communicated very well. But the problem came when my connection would only work well for a day then drop again.</p> <p> </p> <p>I stated that i did not want another call and that i would prefer technical support for someone to come out to fix my connection as the "over the phone" story was not working.</p> <p>I was told that , that is not how the process works and that i must first be upgraded to a technical status by neotel before i can get someone to come out. The problem with that is that each time i was phoned and i reset my connection, my reference would be marked as resolved and if i phoned again i would get another reference meaning i could never be upgraded.</p> <p> </p> <p>This level of communication within neotel is pethetic.</p> <p> </p> <p>On tuesday afternoon i threatened to pay my cancelation fee if i did not have someone come out by friday, and that i would move to a better ISP, and received an email stating that i was upgraded to a technical request and would be contacted. It is now Thursday, i have not been contacted. </p> <p> </p> <p>Does Neotel not take me seriously? When a customer is willing to pay R1000 to not be your customer anylonger.. what does that say about your service.</p> <p> </p> <p>I pay R699 a month for something that works for a round 5 days a month.. How can i bet you Neotel would jump on me if i missed one payment? </p> <p> </p> <p>Neotel's defaulting on the contract should give me the right to cancel without any fee's as i have been paying for a service i do not receive.</p> <p>Current Reference TECH_ ********** 08</p> <p>Tomorrow is D-day. If there is no technician at my door, expect my cancelation.</p>
265 replies
123 months ago
Pizza Toppings in short
2016/03/02 <br> I Decided to get some pizza at Romans, i ordered the sweet chili chicken pizza.<br> <br> I was disgusted at how much chicken was on this so called \chicken\" pizza. All that i could see was feta and pepper dew.<br> <br> There were maybe 4 slices of the pizza that had hardly any chicken on them. (Other slices had no chicken at all)<br> <br> This was the 2nd time that i bought this style pizza at Romans midrand with the same problem, and at first i ignored it as i thought it was just a bad order. And this is the last time i will buy pizza at Romans Midrand.<br> <br> Not sure if this is bad management or a cover up for the R99 for 2 large pizza's special."
75 replies
134 months ago
Incompetent Staff
I opened a new cell phone R399pm cell-C contract under my aunt who already has an account with two existing contracts.<br> <br> When we arrived i was given the phone and contract with no issues. I was told i will not need to buy a new sim card and that the contract will be put on to my existing MTN sim card and number.<br> This was strange to me and i did ask about it, but was assured i do not need to buy a sim card.<br> <br> I went home with the phone and used my existing sim card and waited the usual 24 hour period for my new contract to activate on my sim card. It did not activate.<br> <br> When i got the chance, i went back to the woodlands Autopage. I was told i needed a new sim card which took over an hour to buy. I was sent home with the new sim and told to wait 24 hours for it to activate.<br> The day after purchasing i opened the package and found that the sim card issued to me was the wrong size. I went back to store to resolve this. Instead of them giving me a FREE new sim. i had to buy an adapter for the sim to fit. Costing me another R50. Total cost of traveling back and forth to the branch was around R200. My New Cell-C sim is 2 days later still not activated. No service available.
76 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (33.333333333333336%)
1 Star
5 (55.55555555555556%)