Disgusted in the service delivery

What an experience . Got double debited on Month of November and **** to by the Norkem Park manager indicating that we get double debited November and December . Needless to say I did not budget for November and had asked for a refund on the double debit when I was told by someone else in the department that I was not meant to be double debited in November . I then proceeded to say I would like to cancel with immediate effect as it is ******* to take off money that is not in the contract and I was basically told I cannot cancel my membership even though over the phone I was told that I would be liable to 38% cancellation fee .

The biggest disappointment is that a lot of us budget from month to month and to be double debited when we shouldn’t can mess up our whole month and how do I know with all cer*****y know that I would not be double debited in December again when my membership finally comes to an end.

Honestly the worst place to go to. Haven’t been there in over 9 months due to my pregnancy and I still paid monthly and now that my membership is finally coming to an end . I get double debited in November instead of December.

Steer clear of this place people. This isn’t the first month I got taken for a ride . They do weird things like this often with no apology.