KM
Kristen M
Active since Dec 2020
24
Reviews
0
Industries
Reviews
24 reviews1 month ago
Concerning Service
Nearly 2 months and my medical aid is not covered. I sent an affidavit and all docs and over a month after...nothing.
106 replies
5 months ago
Concerning Service
Unbelievable service. I’ll keep this short and to the point. This is now the second time I’ve struggled for weeks to get everyone aligned on my account. I am extremely frustrated that I have to call repeatedly, yet my payments are not updated and new statements take weeks to receive. I am trying to apply for a laptop contract, but the delay on their side is holding everything up. At this point, they seriously need to hire better-equipped staff or reconsider whether they should be operating at all.
159 replies
8 months ago
A Truly Horrifying and Unprofessional Real Estate Experience
We had an absolutely shocking experience with Anesce claims to be highly knowledgeable in real estate. From the start, she displayed a dismissive and unprofessional attitude, with no regard for client concerns. We received written approval for a property, only to be told over the phone that we were suddenly disapproved—a practice that is not only ********* but potentially *******. We requested our credit scores to better understand the situation, as my husband is off debt review, yet no evidence or explanation was provided. To date, no money has been refunded. Even when we offered a solution—asking if my mother-in-law could apply on our behalf—she flatly refused, showing zero flexibility or concern for our situation. Meanwhile, she continued advertising the property despite promising to secure it for us, and when confronted, her claims of removing the listing never materialized. Client satisfaction is clearly not a priority. We were expected to move in with a young child after 5pm on the 31st, despite South African rental law and standard practice stating that tenants should be allowed to move in by 12:00 PM (noon) on the last day of the lease (source). When we pointed this out, she accused us of “threatening” her. In short, this experience was unprofessional, dismissive, and *********. We strongly advise prospective tenants to be extremely cautious
0 replies
8 months ago
A Truly Horrifying and Unprofessional Real Estate Experience
We had an absolutely shocking experience with Anesce (the CEO’s daughter), who claims to be highly knowledgeable in real estate. From the start, she displayed a dismissive and unprofessional attitude, with no regard for client concerns. We received written approval for a property, only to be told over the phone that we were suddenly disapproved—a practice that is not only ********* but potentially *******. We requested our credit scores to better understand the situation, as my husband is off debt review, yet no evidence or explanation was provided. To date, no money has been refunded. Even when we offered a solution—asking if my mother-in-law could apply on our behalf—she flatly refused, showing zero flexibility or concern for our situation. Meanwhile, she continued advertising the property despite promising to secure it for us, and when confronted, her claims of removing the listing never materialized. Client satisfaction is clearly not a priority. We were expected to move in with a young child after 5pm on the 31st, despite South African rental law and standard practice stating that tenants should be allowed to move in by 12:00 PM (noon) on the last day of the lease (source). When we pointed this out, she accused us of “threatening” her. In short, this experience was unprofessional, dismissive, and *********. We strongly advise prospective tenants to be extremely cautious.
0 replies
10 months ago
Extremely Disappointed with Oneplan’s Car Insurance Service
I feel compelled to share my deeply disappointing experience with Oneplan’s car insurance division. From the very beginning, the level of professionalism has been lacking. A few weeks ago, I attempted to cancel the policy and was told I would receive a callback—yet no one followed through. What’s more troubling is that I was never informed that an inspection at PG Glass was required, nor was I provided with any assistance in arranging it. There was no follow-up, no guidance—just silence. It was only today, after my husband was involved in a terrible car accident, that the policy was officially cancelled. To make matters worse, I called before 8 AM seeking urgent assistance and was told to call back after 8. When I asked what we would have done if we had needed a tow in the middle of the night, the consultant coldly responded that we would have had to arrange our own towing service. That response was not only shocking, it was heartbreaking. The most frustrating part is that I initially trusted Oneplan because of a good experience with their pet insurance, which led me to also sign up for household and car cover. Unfortunately, that trust has been completely eroded. To anyone considering Oneplan for car insurance—please be cautious. My experience has shown a clear lack of support, transparency, and accountability when it mattered most.
53 replies
11 months ago
Absolute Disgusting Service
I have a cellphone contract with this place. I have been paying late some months but never failed to pay until December 2024 when I wanted to pay,vodacom decided to bill me R2500. I had attitude coming from consultants and even after sending proof of payment with acknowledgement that I could not settle December 2024, they eventually came to R1600 which still makes zero sense as I was paying on the app. Their conclusion was that I had not paid the R100 bill added for missed debit orders and that I had to pay R1600. When I asked for an investigation to be done. They handed me over to MBD. I have been with them for years . I find this place filled with people who are not adequately trained according to my experience. I also have a phone contract with MTN and NEVER had this issue on their app or with them ever! If you are looking for a service ,for the sake of your credit score do not come here!
232 replies
14 months ago
Not a Happy client
Very dissatisfied. I got incorrectly billed R3600 and then when I refused to pay it after explaining I could not produce an audited income statement. I was casually told that I must get an affidavit and that I am not covered until I have produced one. The other major issue is that nobody calls you to reassure you that your documents have been received. You get casually told that you will wait 10 days. How can I be without cover for 10 days??? Very disappointed
106 replies
15 months ago
Beware: WebAfrica's Service is Unreliable – Save Yourself the Frustration
I switched my service to WebAfrica in January, and from the very start, the experience has been nothing short of a nightmare. I asked the sales representative upfront whether I would be billed for both my old line and the new one. He assured me I wouldn't. Despite this, I was double-charged, and a few days later, I received a credit note for the incorrect billing. However, the worst was yet to come. My service was suddenly switched off due to non-payment. When I tried to pay online, I was told that I couldn’t. The website redirected me to a page that didn’t allow payment, and I couldn’t access any solution. I contacted support to find out how to get my line reactivated, only to be told to wait for the debit order, despite the fact that my service had already been deactivated. Here’s the maddening logic I was given: Contact Support -> My service is deactivated Why? -> Because you didn’t pay Okay, can I pay now? -> No Why not? -> Because your service is deactivated So, despite the debit order having gone through, I still have no service. No explanation, no real support, and no way to resolve the issue. The experience has been absolutely frustrating, made worse by rude consultants who couldn’t assist in any meaningful way. If you value your time, sanity, and a reliable service, I strongly recommend looking elsewhere. Web Africa has been nothing but a headache, and I regret ever switching to them.
0 replies
22 months ago
Concerns regarding Care and Professionalism at Dischem Bredell
My recent experience at Dischem Bredell for my son’s 6-month vaccination was unfortunately marred by several concerning incidents. Despite arriving promptly and ensuring all necessary preparations were in order, I observed that the nurse on duty seemed unsympathetic to my son's distress, which was unsettling. During the vaccination procedure, the nurse was engaged in a speakerphone conversation with another individual, raising her voice across the room while preparing and administering the injection. This lack of focus and attention during a medical procedure was particularly disconcerting, as administering medication requires full concentration and care. Additionally, I was informed by the nurse that Dischem does not offer services on weekends, which contradicted my understanding. As a concerned parent, these lapses in professionalism and focus during a medical procedure are deeply concerning. Consequently, due to these unfortunate experiences, I have decided to seek healthcare services from a different provider. I believe this change is necessary to ensure my son receives the attentive and professional care he deserves during his vaccinations. I hope that my feedback prompts a review of procedures and practices at Dischem Bredell to enhance the quality of care provided to all patients.
0 replies
30 months ago
Disgusted in the service delivery
What an experience . Got double debited on Month of November and **** to by the Norkem Park manager indicating that we get double debited November and December . Needless to say I did not budget for November and had asked for a refund on the double debit when I was told by someone else in the department that I was not meant to be double debited in November . I then proceeded to say I would like to cancel with immediate effect as it is ******* to take off money that is not in the contract and I was basically told I cannot cancel my membership even though over the phone I was told that I would be liable to 38% cancellation fee . The biggest disappointment is that a lot of us budget from month to month and to be double debited when we shouldn’t can mess up our whole month and how do I know with all cer*****y know that I would not be double debited in December again when my membership finally comes to an end. Honestly the worst place to go to. Haven’t been there in over 9 months due to my pregnancy and I still paid monthly and now that my membership is finally coming to an end . I get double debited in November instead of December. Steer clear of this place people. This isn’t the first month I got taken for a ride . They do weird things like this often with no apology.
0 replies
Review Distribution
5 Star
6 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.166666666666667%)
1 Star
17 (70.83333333333333%)