****** by Steers

Greetings. I would like to escalate my complaint across to Famous Brands for the unacceptable service which I have received from Steers Elridge Shopping Centre in Boksburg. Till date I have not received any feedback but would to let you know that Steers has ****** me of my money. I have ordered 2x Chicken Burgers ( Wacky Wednesday) and chips. They have given me beef instead which I returned . I told the manager that I will not complain as people do make mistakes but i feel that Steers is taking advantage of loyal customers. They advised me that Steers can only refund a small amount of 38.90. This is unacceptable and I appreciate that they refrain from robbing customers as I'm sure I was not the only person that received terrible service not to mention having customers also to wait over an hour for their food to be ready. Please let me know if Famous Brands is able to escalate this matter further. Thank you and await your response.

Regards Bhavesh