Renown/Tiger Brands/Famous Brands/Eskort arrogance.

I purchased a 500 gram pack of Renown Red viennas from Shoprite Maitland on 21/11/2025. I have purchased this product befre and was satisfied with the quality and texture. But this time it was tastless and it had a strange texture. I filled in a customer care complaint on one of their websites (which fo rthe life of me I am unable to locate now), detailing my my complaint with pictures of the package and my till slip, but to date did not even receive an acknowledgement of my complaint. I find this attitude offensive and arrogant. I tried getting back onto the web page/site where I i lodged my complaint but it was impossible. Their corporate structure is so complex that I found it impossible to access the corrrect department/people. I just find it immoral tha we ordinary fflkare eventually forced to give while the fat cat owners of these businesses couldn't give a damn. Please help. Thank you.