Poor Quality Wigs

It is best to share my Google Review and edits here:

I give the 2 stars purely for the 5 star service we received from Cheryl. We bought a R30K wig for my 17 year old daughter with Alopecia. The first (dark brown) wig turned red within a month and with only one wash. They replaced the wig at no cost and we were very thankful for that. The second wig turned red after 2 months and 2 washes. Jon Renau is not interested in helping us to solve the problem or a return as they have done a return already. I should've bought cheaper wigs from cheaper outlets and we would've been far better off. As if going through high school wearing a wig isn't enough stress, you get teased for "going ginger" as well. Do not buy Jon Renau wigs.

Edit: 26/07/2022 Thank you for your reply Margaux and thank you for the offer. We do have a synthetic wig though (similar to what you are offering us now) which Dirlize included in our deal. The problem with that is the fact that her classmates doesn't know that she is wearing a wig, that's why we spent R35K with you in total, to get the best. Not only does the long haired synthetic wig retain a lot of heat which is uncomfortable in class, but her classmates will immediately notice that she is wearing a wig. The shiny synthetic hair is easily noticeable in close contact. So as easy as that option sounds, it won't work for us. Just a thought: The second wig is doing exactly what the first wig did. Why haven't you sent the first one to the factory back in January already? Surely we would've then had some answers by now? As we told you, we are trying to wash the wig only when needed in order to preserve the colour. For some reason they loose a lot of colour after the first two washes, making the brown wigs look reddish orange. From there it turns more orange after every wash. Please send the first wig back to the factory. The teasing at school is under control. At the rate that the second wig is losing colour, we would have to make some decisions soon and would like your feedback before that.

Edit: 21/09/2022 Our messages are not replied to after last edit, changed to 1 star.

Response from the owner2 months ago Dear Eddie, firstly I would like to apologise for the upset that this quality issue has caused your daughter as well as to your family. Thank you for acknowledging Cheryl’s 5 star service. We pride ourselves in our service and we pride ourselves in always going the extra mile for our customers. Jon Renau is an international brand and one of the best brands out there, renowned for their quality, versatility and colours. I know you purchased your wig from one of our agents and it was replaced with the first issue that arose. The reason we did not replace the wig for the second time is because we felt it necessary to send both wigs to the factory to let them advise us on the colour change. It is highly unusual for a wig to turn orange, it has not happened once with you, it has happened twice. We therefore really need to inspect both wigs and send them to the factory to determine the cause. Especially since we replaced the wig with a darker shade and the same thing happened. We know that the agent has also gifted you with another wig because she wanted your daughter to be able to alternate. We understand that this wig is a costly purchase and would like to get to the bottom of the colour change, however we need to send both of the faulty wigs to the factory for their inspection. As we have not had this happen before on two different colours, the same wig and the same client… I would like to offer you a replacement wig at this time for your daughter to wear so that we can send both wigs back to the factory for their assessment. This will be a complimentary brand new wig and will match the colour and length of the wig that you have purchased. I will get Cheryl to contact you to make arrangements. The sooner we get the wigs in for assessment, the better. I hope that you will find this satisfactory and that we can resolve this issue as soon as possible. Sincerely, Margaux Randall