EJ
Eddie J
Active since Jul 2016
31
Reviews
0
Industries
Reviews
31 reviews6 months ago
Discovery Health refuses full PMB payment for Crohn’s Disease
My daughter was hospitalised twice this year and diagnosed with Crohn’s Disease, a Prescribed Minimum Benefit (PMB) condition under Code 292F. Despite this, Discovery Health refuses to pay the full account of her treating specialist (Dr Jaco Botes, Colo****** Surgeon), only covering the medical aid tariff and leaving me to pay the balance. During both hospital stays, we had no choice in which doctors treated her, as specialists were assigned by the hospital. Under PMB legislation, Discovery must fund the full cost in such cases, even if the doctors are not on their network, since these were emergency admissions for a PMB condition. This refusal breaches the Medical Schemes Act (Act 131 of 1998), which requires full payment for all PMB-related diagnosis, treatment, and care. Dr Botes submitted a detailed motivation confirming Crohn’s Disease and the applicable PMB code, yet Discovery continues to ignore both the medical evidence and the law. I demand full PMB registration, retrospective payment for all related claims since April 2025, and an apology for the unnecessary financial and emotional strain caused. Discovery Health continues to put policy before patients and profit before care.
106 replies
16 months ago
MWEB is still ***
Vuma and MWEB is testing me again. I can't watch Youtube or Netflix without constant bufgering with a 200mb line. Don't waste your time calling them, the problem is on your side. AND, if you noticed, you can't log a query online anymore. How convenient. MWEB: Sort out your ****! Other service providers: I'm in the market.
0 replies
22 months ago
Discovery up to their tricks again
I recently visited the doctor for a medical condition. The doctor did a urine test with "MULTISTIX 10 SG" to the value of R12.90 that Discovery is refusing to pay. The item is allegedly on their "exclusion" list. I have just ended a 24minute call in which no one there could confirm where I can find this "exclusion list" not even to get to the fact of any proof that I was aware of this exclusion. It is unacceptable that I pay them R8K monthly in order for them to reject a R12.90 item.
0 replies
29 months ago
ITEC CAPE TOWN IS PATHETIC
We started our journey with ITEC 2 years ago and oh boy, what a ride. I will never suggest anyone doing business with them. Once they have your signature and the equipment is paid for, GOOD LUCK. I have to call them on a monthly basis to top up our "UNCAPPED INTERNET" when the data runs out. When this data runs out, we are left without internet and phone lines. EVERY SINGLE TIME their response is that they will check what is going on. EVERY SINGLE TIME they try to invoice me for the customer support restarting the hardware on my side. EVERY SINGLE TIME everything works again after they top up the data bundle that is supposed to be uncapped. They are pathetic!
0 replies
39 months ago
No internet with Vuma during loadshedding
If you are in the Durbanville area, don't connect your Fibre with Vumatel. Your connection drops during loadshedding.
392 replies
43 months ago
Poor Quality Wigs
It is best to share my Google Review and edits here: I give the 2 stars purely for the 5 star service we received from Cheryl. We bought a R30K wig for my 17 year old daughter with Alopecia. The first (dark brown) wig turned red within a month and with only one wash. They replaced the wig at no cost and we were very thankful for that. The second wig turned red after 2 months and 2 washes. Jon Renau is not interested in helping us to solve the problem or a return as they have done a return already. I should've bought cheaper wigs from cheaper outlets and we would've been far better off. As if going through high school wearing a wig isn't enough stress, you get teased for "going ginger" as well. Do not buy Jon Renau wigs. Edit: 26/07/2022 Thank you for your reply Margaux and thank you for the offer. We do have a synthetic wig though (similar to what you are offering us now) which Dirlize included in our deal. The problem with that is the fact that her classmates doesn't know that she is wearing a wig, that's why we spent R35K with you in total, to get the best. Not only does the long haired synthetic wig retain a lot of heat which is uncomfortable in class, but her classmates will immediately notice that she is wearing a wig. The shiny synthetic hair is easily noticeable in close contact. So as easy as that option sounds, it won't work for us. Just a thought: The second wig is doing exactly what the first wig did. Why haven't you sent the first one to the factory back in January already? Surely we would've then had some answers by now? As we told you, we are trying to wash the wig only when needed in order to preserve the colour. For some reason they loose a lot of colour after the first two washes, making the brown wigs look reddish orange. From there it turns more orange after every wash. Please send the first wig back to the factory. The teasing at school is under control. At the rate that the second wig is losing colour, we would have to make some decisions soon and would like your feedback before that. Edit: 21/09/2022 Our messages are not replied to after last edit, changed to 1 star. Response from the owner2 months ago Dear Eddie, firstly I would like to apologise for the upset that this quality issue has caused your daughter as well as to your family. Thank you for acknowledging Cheryl’s 5 star service. We pride ourselves in our service and we pride ourselves in always going the extra mile for our customers. Jon Renau is an international brand and one of the best brands out there, renowned for their quality, versatility and colours. I know you purchased your wig from one of our agents and it was replaced with the first issue that arose. The reason we did not replace the wig for the second time is because we felt it necessary to send both wigs to the factory to let them advise us on the colour change. It is highly unusual for a wig to turn orange, it has not happened once with you, it has happened twice. We therefore really need to inspect both wigs and send them to the factory to determine the cause. Especially since we replaced the wig with a darker shade and the same thing happened. We know that the agent has also gifted you with another wig because she wanted your daughter to be able to alternate. We understand that this wig is a costly purchase and would like to get to the bottom of the colour change, however we need to send both of the faulty wigs to the factory for their inspection. As we have not had this happen before on two different colours, the same wig and the same client… I would like to offer you a replacement wig at this time for your daughter to wear so that we can send both wigs back to the factory for their assessment. This will be a complimentary brand new wig and will match the colour and length of the wig that you have purchased. I will get Cheryl to contact you to make arrangements. The sooner we get the wigs in for assessment, the better. I hope that you will find this satisfactory and that we can resolve this issue as soon as possible. Sincerely, Margaux Randall
0 replies
43 months ago
Discovery Health doesn't care about your health, only your funds.
My daughter (17) has been diagnosed with Alopecia a few years ago. Other than the fact that she has been wearing a wig to school for almost a year now, the medical bills are quite substantial. This should be covered under the medical aid’s chronic diseases. I understand that the disease isn’t “life threatening”, but the definition of “chronic” is: 1.(of an illness) persisting for a long time or constantly recurring. That is exactly what my daughter is experiencing. Alopecia is a chronic skin disease with an unknown etiology. It significantly affects the patient quality of life. How can it not be regarded as a chronic disease by the Medical Aid? I phoned Discovery Health and they maintain that "Alopecia is not covered under the Prescribed Minimum Benefits by the Council for Medical Schemes (CMS), and as such there is no cover for the disease under their chronic disease program." I contacted the CMS and their official reply: "Alopecia is not covered under the Prescribed Minimum Benefits and as such each medical scheme may decide if they want to cover the disease under their chronic disease program." ...you see the loop here... I logged a dispute with Discovery Health more than a month ago, but they are still trying to figure out why my daughter has to suffer without benefits. Thank you for caring Discovery, I will now try to find alternative cover.
665 replies
43 months ago
I'm in the market for a new wig...
Easiest to post my Google review: nationwide. Easihair ... https://za.pinterest.com › heidistassen1 wigs hair pieces and clip-on toppers extensions & more - Pinterest Dec 19, 2016 - FASCINATIONS HAIR IN CAPE TOWN ARE SUPPLIERS OF WIGS, HAIR EXTENSIONS, HAIR PIECES, CLIPONS AND LOADS OF OTHER HAIR PRODUCTS ... LinkedIn app · Installed Jason Sandell - Digital Marketing Manager - FASCINATIONS HAIR City of Cape Town, Western Cape, South Africa · Digital Marketing Manager · FASCINATIONS HAIR Wigs.co.za is the part of Fascinations Hair. Founded by John and Stella Reynolds in the early 1970's, out of John's pharmacy on Vasco Boulevard, Goodwood. https://www.blog.wigs.co.za The Wigs Hair Blog - Wigs.co.za The Ultimate Wig Blog. Official Agents of Jon Renau products in South Africa. Hair Specialist For Wigs, Hair Toppers & EHP Hair Extensions. https://www.wigs.co.za Wigs, Lace Front, Human Hair and Synthetic by Jon Renau Jon Renau wigs, human hair, lace front and synthetic wigs. Videos containing tips and tricks and professional guidance from our hair loss experts. https://local.infobel.co.za › fascinati... Fascinations Hair in Cape Town - TEL: 0215115... - ZA100394111 Fascinations Hair - WIGS AND HAIRPIECES, HAIRDRESSERS, MIXED HAIRDRESSERS, Cape Town, 7441, ... 4.2(39 ratings) ... More info about Fascinations Hair. 4,2 (39) Related searches Eddie James Local Guide·6 reviews·3 photos 6 days ago NEW I give the 2 stars purely for the 5 star service we received from Cheryl. We bought a R30K wig for my 17 year old daughter with Alopecia. The first (dark brown) wig turned red within a month and with only one wash. They replaced the wig at no cost and we were very thankful for that. The second wig turned red after 2 months and 2 washes. Jon Renau is not interested in helping us to solve the problem or a return as they have done a return already. I should've bought cheaper wigs from cheaper outlets and we would've been far better off. As if going through high school wearing a wig isn't enough stress, you get teased for "going ginger" as well. Do not buy Jon Renau wigs. Edit: 26/07/2022 Thank you for your reply Margaux and thank you for the offer. We do have a synthetic wig though (similar to what you are offering us now) which Dirlize included in our deal. The problem with that is the fact that her classmates doesn't know that she is wearing a wig, that's why we spent R35K with you in total, to get the best. Not only does the long haired synthetic wig retain a lot of heat which is uncomfortable in class, but her classmates will immediately notice that she is wearing a wig. The shiny synthetic hair is easily noticeable in close contact. So as easy as that option sounds, it won't work for us. Just a thought: The second wig is doing exactly what the first wig did. Why haven't you sent the first one to the factory back in January already? Surely we would've then had some answers by now? As we told you, we are trying to wash the wig only when needed in order to preserve the colour. For some reason they loose a lot of colour after the first two washes, making the brown wigs look reddish orange. From there it turns more orange after every wash. Please send the first wig back to the factory. The teasing at school is under control. At the rate that the second wig is losing colour, we would have to make some decisions soon and would like your feedback before that. Edit: 21/09/2022 Our messages are not replied to after last edit, changed to 1 star. Fascinations Hair - Wigs, Hair Toppers & Mens Hair Pieces (owner) 2 months ago Dear Eddie, firstly I would like to apologise for the upset that this quality issue has caused your daughter as well as to your family. Thank you for acknowledging Cheryl’s 5 star service. We pride ourselves in our service and we pride ourselves in always going the extra mile for our customers. Jon Renau is an international brand and one of the best brands out there, renowned for their quality, versatility and colours. I know you purchased your wig from one of our agents and it was replaced with the first issue that arose. The reason we did not replace the wig for the second time is because we felt it necessary to send both wigs to the factory to let them advise us on the colour change. It is highly unusual for a wig to turn orange, it has not happened once with you, it has happened twice. We therefore really need to inspect both wigs and send them to the factory to determine the cause. Especially since we replaced the wig with a darker shade and the same thing happened. We know that the agent has also gifted you with another wig because she wanted your daughter to be able to alternate. We understand that this wig is a costly purchase and would like to get to the bottom of the colour change, however we need to send both of the faulty wigs to the factory for their inspection. As we have not had this happen before on two different colours, the same wig and the same client… I would like to offer you a replacement wig at this time for your daughter to wear so that we can send both wigs back to the factory for their assessment. This will be a complimentary brand new wig and will match the colour and length of the wig that you have purchased. I will get Cheryl to contact you to make arrangements. The sooner we get the wigs in for assessment, the better. I hope that you will find this satisfactory and that we can resolve this issue as soon as possible. Sincerely, Margaux Randall
0 replies
46 months ago
What happened to the once good MWEB
What has happened with MWEB? Their "service" is non existent with no communication. Maybe it is time to change after 15+ years. Vumatel FTTH - New Line Fault Query - Ref No: MWB21229897
268 replies
56 months ago
Poor service
My 16 year old daughter went for blood tests at Pathcare on 28/08/2021. On 31/08/2021 they sent me an Invoice claiming that the medical aid didn't pay them, so I did an immediate transfer as these results were urgently needed. Later that day (31/08/2021) I realized that the medical aid did in fact pay them for the services and queried it with them, asking for the test results. By 02/09/2021 they replied stating that they received my payment. No results yet, so I asked them again. On 06/09/2021 they referred me to the online portal for the results. On the online portal I can only retrieve my own results. My daughter's results are linked to my e-mail, but one cannot add it to my profile according to their IT department who I had to contact. We got the results from the doctor on 07/09/2021, so my daughter started with her medication more than a week late. Today, 09/09/2021, Pathcare tells me that they can't share the details because my daughter is of legal age... No mention of the money they owe me. Poor service, not much one can say more.
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
2 (6.451612903225806%)
2 Star
0 (0%)
1 Star
29 (93.54838709677419%)