IC
Itec Cape Town
Claimed Business
IC
Itec Cape Town
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Business & Legal Services
#10NPS Score
0Unlikely
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Timothee M
1 reviews | Active since Jan 2020
25 Nov 2024, 21:01
ITEC, THE PROBLEM, CLIENT PUNISHED
For my first time, I signed a contract, unfortunately without understanding well. However, the agreement was +R1500 per month and about 20c for a B/W printout and about 50c per color. So, as we started, the rent not a problem but printouts charging was not correct. I complained, we also noticed that while we were printing, for instance 4 pages, the printer sent 44 pages, so the wrong reading was sent to Itec, and this was one of the reasons we were receiving the incorrect bills. I called, emailed, did all I can no genuine assistance at all. I decided not paying those invoices, they stopped supplying the toner, which they were they were gave only 1% in the bottle. So, I couldn't use the printer anymore, no money to pay the rent. They just unfairly sent my name to the credit bureau. This is my sin going blindly to this kind of company. They must remove my name wherever they have sent it and assist, correct what went wrong. Stop punishing vulnerable people from their own fault. I have a family, children who need food, who are studying, they need a shelter, etc ... listing my name, do Itec imagine what IMPACT does it cause? Please double check how Itec charges what you really print!
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Timothee M
1 reviews | Active since Jan 2020
25 Nov 2024, 21:01
ITEC, THE PROBLEM, CLIENT PUNISHED
For my first time, I signed a contract, unfortunately without understanding well. However, the agreement was +R1500 per month and about 20c for a B/W printout and about 50c per color. So, as we started, the rent not a problem but printouts charging was not correct. I complained, we also noticed that while we were printing, for instance 4 pages, the printer sent 44 pages, so the wrong reading was sent to Itec, and this was one of the reasons we were receiving the incorrect bills. I called, emailed, did all I can no genuine assistance at all. I decided not paying those invoices, they stopped supplying the toner, which they were they were gave only 1% in the bottle. So, I couldn't use the printer anymore, no money to pay the rent. They just unfairly sent my name to the credit bureau. This is my sin going blindly to this kind of company. They must remove my name wherever they have sent it and assist, correct what went wrong. Stop punishing vulnerable people from their own fault. I have a family, children who need food, who are studying, they need a shelter, etc ... listing my name, do Itec imagine what IMPACT does it cause? Please double check how Itec charges what you really print!
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Replies (0)EJ
Eddie J
1 reviews | Active since Jan 2020
28 Nov 2023, 07:28
ITEC CAPE TOWN IS PATHETIC
We started our journey with ITEC 2 years ago and oh boy, what a ride. I will never suggest anyone doing business with them. Once they have your signature and the equipment is paid for, GOOD LUCK. I have to call them on a monthly basis to top up our "UNCAPPED INTERNET" when the data runs out. When this data runs out, we are left without internet and phone lines. EVERY SINGLE TIME their response is that they will check what is going on. EVERY SINGLE TIME they try to invoice me for the customer support restarting the hardware on my side. EVERY SINGLE TIME everything works again after they top up the data bundle that is supposed to be uncapped. They are pathetic!
Helpful (0)
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Eddie J
1 reviews | Active since Jan 2020
28 Nov 2023, 07:28
ITEC CAPE TOWN IS PATHETIC
We started our journey with ITEC 2 years ago and oh boy, what a ride. I will never suggest anyone doing business with them. Once they have your signature and the equipment is paid for, GOOD LUCK. I have to call them on a monthly basis to top up our "UNCAPPED INTERNET" when the data runs out. When this data runs out, we are left without internet and phone lines. EVERY SINGLE TIME their response is that they will check what is going on. EVERY SINGLE TIME they try to invoice me for the customer support restarting the hardware on my side. EVERY SINGLE TIME everything works again after they top up the data bundle that is supposed to be uncapped. They are pathetic!
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Helene A
1 reviews | Active since Jan 2020
16 Aug 2017, 14:18
Charged but never delivered
Itec promsied me a VoIP solution. Charged massive set up fees and then provided a product that could not deliver. The lines is poor quality, none of my clients could hear me, I lost so much business and have been calling them almost every day for 3 weeks. Now it seema they sold me a product that can not be used on a mobile device, and refuse to give me my money back! This after all this hassle, and me trying to find a solution. Whatever you do, dont work with Itec, they offer zero client support, make promises on which they can not deliver and in the end will be a liability to your business.
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Helene A
1 reviews | Active since Jan 2020
16 Aug 2017, 14:18
Charged but never delivered
Itec promsied me a VoIP solution. Charged massive set up fees and then provided a product that could not deliver. The lines is poor quality, none of my clients could hear me, I lost so much business and have been calling them almost every day for 3 weeks. Now it seema they sold me a product that can not be used on a mobile device, and refuse to give me my money back! This after all this hassle, and me trying to find a solution. Whatever you do, dont work with Itec, they offer zero client support, make promises on which they can not deliver and in the end will be a liability to your business.
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Anonymous
1 reviews | Active since Jan 2020
12 Oct 2016, 13:38
ITEC Welkom - Bad service
<p>In September 2015 our organization changed from Telkom to Itec. Befor be changed to ITEC our Telkom monthly account was an average of R1968-50 ( amount from 1-4-2015 - 31-08-2015 was R12 059-71 we pay for telecommunication to Telkom) From 31 September 2015 up to 31 March 2016 our expenditure on telecommunication were R33756-75 after we changed to ITEC. From 18 January 2016 up to date it is impossible for us to send or receive faxes. We can receive a fax2email. With numerious complaints it still do not work. Canon tested the fax/copier, they tested the copier/fax machine at another business in town and machine received and sent faxes. Canon and Telkom tested the line and came to the conclusion that the fault is with ITEC. We received an account from Telkom of R3178-45 for August 2016, we made an inquiry at ITEC, but up to date, after many phone calls and messages left for Johathan Scorgie at ITEC Welkom no one respond to the messages we left. From 01-04-2016 up to date our telephone expenditure are R25623-64 and we are a non-profit organization (well fare organization). Contact details of ITEC Welkom ********** 955 Mobile: ********** 240 Sales director - Jonathan Scorgie</p>
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Anonymous
1 reviews | Active since Jan 2020
12 Oct 2016, 13:38
ITEC Welkom - Bad service
<p>In September 2015 our organization changed from Telkom to Itec. Befor be changed to ITEC our Telkom monthly account was an average of R1968-50 ( amount from 1-4-2015 - 31-08-2015 was R12 059-71 we pay for telecommunication to Telkom) From 31 September 2015 up to 31 March 2016 our expenditure on telecommunication were R33756-75 after we changed to ITEC. From 18 January 2016 up to date it is impossible for us to send or receive faxes. We can receive a fax2email. With numerious complaints it still do not work. Canon tested the fax/copier, they tested the copier/fax machine at another business in town and machine received and sent faxes. Canon and Telkom tested the line and came to the conclusion that the fault is with ITEC. We received an account from Telkom of R3178-45 for August 2016, we made an inquiry at ITEC, but up to date, after many phone calls and messages left for Johathan Scorgie at ITEC Welkom no one respond to the messages we left. From 01-04-2016 up to date our telephone expenditure are R25623-64 and we are a non-profit organization (well fare organization). Contact details of ITEC Welkom ********** 955 Mobile: ********** 240 Sales director - Jonathan Scorgie</p>
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