Terrible experience at Fascination Wigs Cape Town

I went into the Blauuberg store to buy a wig after suffering hair loss due to trauma. We travelled from George to do this after seeing your business online. She explained to the young lady that she would like to see wigs with a fringe to hide her hairline.

An older lady at a desk shouted across the room at me wanting to know if she had an appointment. She was bemused as she wanted to view and buy. She said no and the lady said she couldn't be helped because there were only two consultants and they were expecting a lady named Wendy. There was no one else in the store! She started an interview asking about the nature of the hair loss making me feel uncomfortable and kept moving into her personal body space.

She tried to touch my hair that was wrapped in a scarf saying she needed to check my hair colour without asking if she wanted the same colour as my own natural colour. She also disputed a choice of wig versus something called a topper. At this stage I asked if she could see a selection of wigs with a fringe as that is why we had come there. She was refused and so I left.

Quite astonishing that a client can't see what you are selling. And as for the unpleasantness! An email was sent to the Managing Director about my terrible experience, he has chosen no to respond, or even acknowledge receipt of the mail.