Poor service - Pathetic personel

My mother stays in Bougainvilla Aftree Oord in Montana, PTA. Feedem is doing the catering and providing lunch every day to my mom. I went to visit my mother on Sunday, 9 March and to my surprise discovered that she did not receive lunch the whole of last week. Even though i have paid for the lunch in advance, my mother did not receive any food. I checked on the lady that delivers the food from the kitchen and discovered that my mother's name and unit number was not on the list to get food the whole week. This is not the first time this has happened. So, i have paid for food that my mother did not get. Feedem stole my money then. I contacted Susan from Feedem and could not get hold of her. She even blocked my number now. I need answers and someone needs to be held accountable. I've had it with Feedem and are really upset. I demand that Susan and her team be held accountable.