Review of Feedem Group (Pty) Ltd – Isa Carstens Hostel Private Residence, Lynnwood, Pretoria

As the contracted catering service provider to the Isa Carstens Hostel Private Residence at 408 Lynnwood Rd, Lynnwood, Pretoria, Feedem Group (Pty) Ltd is entrusted with the responsibility of delivering consistent, respectful, and nourishing food services to students—most of whom are young women living away from home for the first time. Unfortunately, the current situation on-site is alarmingly far from that standard.

The canteen, which is supposed to serve as the primary food source for these students, is frequently empty, as documented in photos that have been circulated and shared. Despite this being raised as a recurring issue over several months, little to no sustainable change has been seen. Students are required to pre-load non-refundable funds onto their student cards for exclusive use at this canteen—yet they are often met with limited or no food options, undermining both the intent and fairness of the system.

More troubling is the behavior of the on-site Feedem manager or supervisor. Numerous reports from students and staff indicate a persistent pattern of verbal abuse. Staff are routinely berated and screamed at in full view of students, and even students who attempt to raise legitimate concerns are not spared from this unprofessional conduct. The environment created by this individual is one of fear and ************, where both students and staff feel unable to speak out due to fear of retaliation.

This toxic culture is not only harmful to the individuals involved—it is also in direct contradiction to Feedem’s own corporate promise:

“Seamless catering solutions that fuel workplace productivity, allowing your team to thrive and focus on what matters most.”

How can students thrive in an environment where they are afraid to voice concerns about basic needs like food? How is this “seamless” when the canteen often offers nothing? How does berating staff and students align with fostering a professional and supportive workplace?

Feedem, your team has an obligation to uphold your corporate values—not just in boardrooms and sales materials, but on the ground, where your services directly impact vulnerable young people daily. This is not simply a catering issue; it’s a duty of care issue.

We strongly urge Feedem’s senior leadership to investigate this matter with urgency and transparency, and to take concrete action in the form of:

A formal inquiry into the behavior and practices of the current site manager.

Meaningful engagement with students and staff in a safe, anonymous forum where they can speak freely.

Immediate improvements to food availability and consistency.

A review of the prepaid student card system, including how it limits students’ choices and protections.

Feedem, your reputation is only as strong as your service delivery at the most granular level. These students—and your staff—deserve far better than what they are currently experiencing.

@FeedemGroup, we await your public response.

I am in possession of WhatsApp messages gaslighting students by the canteen manager/supervisor. I will take them public should this not be resolved by the 10/10/2025